Ruben Garcia Noyola
Summary
Dynamic Quality Assurance Analyst with a proven track record at Unicore Federal Prison, excelling in quality processes and mentoring teams. Championed initiatives that streamlined QA operations, enhancing efficiency and compliance. Skilled in data analysis and collaboration, fostering a culture of continuous improvement and achieving project alignment across departments.
Overview
20
20
years of professional experience
Work History
Quality Assurance Analyst
Unicore Federal Prison
01.2009 - 10.2017
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Owner
Garcias Auto Transport
09.2003 - 06.2007
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Sales Representative
Dillards Department Store
09.2001 - 10.2003
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Manager
Auto Outles
04.1998 - 08.2001
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Diploma -
Psja Early College High School
San Juan, TX06.1994
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Issue resolution
- Quality assurance controls
- Root-cause analysis
- Collaboration and communication
- Test planning
- Lean manufacturing
- Technical support
- Project management
Languages
English
Full Professional
Timeline
Quality Assurance Analyst
Unicore Federal Prison
01.2009 - 10.2017
Owner
Garcias Auto Transport
09.2003 - 06.2007
Sales Representative
Dillards Department Store
09.2001 - 10.2003
Sales Manager
Auto Outles
04.1998 - 08.2001
Diploma -
Psja Early College High School
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