Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessDevelopmentManager
Ruben Gomez

Ruben Gomez

Director of Operations
Westfield,MA

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in automotive sales and distribution.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

29
29
years of professional experience

Work History

Director of Operations

Vehicle Outfitters
charlton, ma
05.2007 - Current
  • Manage a team of warehouse and delivery drivers for, accessory distribution services throughout New England to a dedicated dealer network
  • Tasked with converting our day to day delivery program from third party outfits to in-house deliveries
  • Oversee all facility maintenance as well as company delivery vehicle fleet
  • Maintain a strong relationship with our Customer Service, Inventory Manager, Territory Sales Team and Accounting Dept assisting with day to day needs
  • Delegated assignments based on plans, project needs and knowledge of individual team members
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
  • Organized and optimized daily operations crew with consistent on-time delivery
  • Developed and maintained positive relationships with employees
  • Resolve delivery issues efficiently, which in turn enhanced customer satisfaction
  • Developed processes and procedures for daily picking and loading minimizing customer issues and production
  • Completed the project of relocating our complete operation from various locations to new single facility minimizing disruption to day to day operation over a four month time table
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Monitored budget and utilized operational resources.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.

Mobile Accessory Field Installer

Vehicle Outfitters
06.1998 - 04.2020
  • Installed factory accessories at Toyota Dealership's throughout the New England and New York markets
  • Maintained a professional appearance and installation service at every dealer level while representing
  • Vehicle Outfitters and Toyota's quality and reputation exceeding customers expectations
  • Was promoted in 2000 as the lead installer overseeing all installations and scheduling with Customer
  • Service Department for the mobile team
  • During the acquisition of the General Motors accessory program helped oversee accessory installation and training with new hires that would be servicing our GM dealers.
  • April of 2004 was promoted to Territory Sales Manager for the Upstate New York, Vermont and
  • Northwestern Ma region.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Territory Sales Manager

Vehicle Outfitters
Charlton, MA
04.2004 - 06.2007
  • Serviced 99 customer accounts every month while devoting significant energy to prospecting new leads to engage and utilize a new accessory program developed by General Motors
  • Successful in developing relationships between multiple departments within the GM dealerships incorporating a sales process and working daily with their staffs members
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Built a strong working relationship with GM field personal as well as assisting dealer issues or concerns
  • Participated in monthly dealer service and parts club meetings where I was able to present new products and address concerns dealers may have while utilizing the accessory program
  • Engaged and participated with GM and ADI best practice meetings and functions further educating my skills and knowledge with factory to dealer relationships
  • On June 2007 was promoted to Director of Operations overseeing the company's shipping and warehouse departments.

Vehicle Salesperson

Gale Toyota-Scion
06.1996 - 06.1998
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory
  • Demonstrated vehicle features and conducted test drives
  • Negotiated purchase prices and explained sales, warranty and optional products
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites
  • Outlined sales, warranty and service procedures
  • On April of 1998 was promoted to assistant use car manager, facilitating all trade in vehicle processes
  • Achieved 100% of sales quota monthly .
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.

Vehicle Salesperson

Wilbraham Toyota
06.1994 - 06.1996
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Resolved customer concerns regarding loan financing and warranties
  • Achieved 100]% of sales quota in monthly
  • Demonstrated vehicle features and conducted test drives
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory
  • Negotiated purchase prices and explained sales, warranty and optional products
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications
  • Pursued existing and potential customers by phone, to generate leads and close sales
  • Outlined sales, warranty and service procedures
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.

Education

High School Diploma -

Westfield Vocational High School
Westfield, MA
06.1988

Skills

  • Business planning
  • Project Management
  • Rules and regulations
  • Operations management
  • Verbal and written communication
  • Search Engine Optimization
  • Strategies and goals
  • Staff Development
  • Financial Management
  • Overseeing Logistics
  • Motivational Leadership
  • Special Promotions Planning
  • Payroll Administration and Timekeeping
  • Overseeing Personnel
  • Operational Efficiency and Safety
  • Leadership Training
  • Quality Assurance
  • Quarterly Reviews
  • Financial Controls Implementation
  • Facility Improvement
  • Operational Leadership
  • Process Improvement
  • Improve Performance
  • Reviewing Resumes
  • Inventory Tracking and Management
  • Business Policies and Procedures

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations

Vehicle Outfitters
05.2007 - Current

Territory Sales Manager

Vehicle Outfitters
04.2004 - 06.2007

Mobile Accessory Field Installer

Vehicle Outfitters
06.1998 - 04.2020

Vehicle Salesperson

Gale Toyota-Scion
06.1996 - 06.1998

Vehicle Salesperson

Wilbraham Toyota
06.1994 - 06.1996

High School Diploma -

Westfield Vocational High School

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Ruben GomezDirector of Operations