Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Affiliations
Languages
Additional Information
Awards & Decorations
military service
personal information
Work Availability
work authorization
awards
Hi, I’m

Ruben Gonzales

Intel Gathering & Security
Colorado Springs,CO
"Blessed is the one who perseveres under trial because, having stood the test, that person will receive the crown of life that the Lord has promised to those who love him."
James 1:12
Ruben Gonzales

Summary

Highly organized and reliable professional with a track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team objectives. Offers nine years of distinguished service in the United States Army as a Sergeant in the Cavalry Scout, specializing in reconnaissance and security operations. Committed to excellence, integrity, and the highest professional standards. Seeking to become part of IT world in Cyber Security.

Overview

9
years of professional experience
9

Certificates

Work History

United States Army

United States Army Sergeant
04.2015 - Current

Job overview

  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

The Home Depot

Customer Service Representative
07.2018 - 09.2019

Job overview

  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Responded to customer requests for products, services, and company information
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Utilized customer service software to manage interactions and track customer satisfaction

Home Depot.com

Customer Service General Merchandise
07.2017 - 07.2018

Job overview

  • Motivated and mentored merchandise team to achieve high performance and job satisfaction
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
  • Maintained updated product knowledge to successfully educate and advise customers
  • Completed efficient store resets to prepare store for special promotions and seasonal updates
  • Interacted with customers to obtain feedback and drive satisfaction
  • Developed and implemented successful strategies to increase sales and profits
  • Built positive relationships with vendors for consistent and reliable supply of products
  • Set and managed merchandise budgets to maximize profits and control expenses
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards

Revana

Online Customer Service Representative
10.2016 - 07.2017

Job overview

  • Worked for Revana as outbound cold calling as well as inbound for Avaya and Synchrony financial
  • Discussing phone systems and finance in both companies as enrollment specialist.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment
  • Conducted quality assurance reviews of website to maintain accuracy of online booking tool
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs
  • Followed-up with online price quotes via email and phone to answer questions and close sales

Helzberg Diamonds

Office Assistant
10.2016 - 03.2017

Job overview

  • Sale merchandise while setting up customer accounts on computer providing great customer satisfaction
  • Managed daily data entry and kept clerical information accurate and up-to-date
  • Collaborated with various departments to complete assigned tasks
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs

Education

Oglesby ISD
Oglesby, Texas

High School Diploma
04.2016

University Overview

  • Professional Development: Supervisor Team Leader Coarse 2018
  • Relevant Coursework: Over 17 months & 70 hours of training, labs, and coarse classes of Certificates for IT.


  • [Leo Club] Leo of the Year Award : This prestigious award honors Leos who have demonstrated superior achievement 2016.
  • Elected Captain of [Oglesby ISD Texas Football program] All-State-Defensive End 2015

Skills

  • Analytical Thinking
  • Project Management
  • Strategic Thinking
  • Technical expertise
  • Combat Information Dissemination
  • Intelligence Gathering
  • Reconnaissance
  • Covert Operations
  • Team Coordination
  • Survival Training
  • Security Management
  • Patience and Persistence

Accomplishments

  • Letter of Recommendation from Spain Special OP Task Force
  • Letter of Recommendation from NATO Iraq
  • Letter of Recommendation from Italian Special Forces Task Force
  • Letter of Recommendation from Royal Netherlands Army
  • Letter of Recommendation from Royal Netherlands Air Force

Sergeant Gonzales, Ruben has a commendable collection of Letters of Recommendation from various prestigious military organizations. Each letter is a testament to his skills, qualifications, and contributions in those respective organizations ability to have teamwork with organization. The National Commemorative Cross from the Italian Army is a momentous cognition of his service with foreign military.

Certification

  • IBM IT Project Manager - IBM: 3 months
  • IBM Cybersecurity Analyst - IBM: 4 months
  • Google Cybersecurity - Google: 6 months
  • Google IT Support Professional Certificate - Google: 6 months
  • AWS Cloud Solutions Architect Professional Certificate - AWS: 4-8 weeks
  • Akamai Network Engineering Professional Certificate - Akamai: 5 months
  • Certificates of these durations together, if you were to pursue these IT Certificates approximately would take 2 years
  • Culinary Specialist , 08/2016,
  • Basic Leadership Course, 05/2018
  • Secret Security Clearance , 04/2015, Present, Secret This type of security clearance provides access to information that may cause serious damage to national security if disclosed without authorization.
  • 19D Calvary Scout , 01/2020, Present, As a Cavalry Scout, you'll act as the eyes and ears on the field, gathering information about enemy positions, vehicles, weapons, and activity. Determine whether to call for direct fire or reinforcements. With the information gathered, Commanders can make informed decisions about how to move troops and where and when to attack. Being a Calvary Scout MOS is tremendously important and the information you gather about the enemy could save countless lives on the battlefield.
  • Ammo Handler , 06/2019, Present, Ammunition specialists are specialized Soldiers who are responsible for the management of ordnance (ammunition and explosives).

Timeline

Customer Service Representative

The Home Depot
07.2018 - 09.2019

Customer Service General Merchandise

Home Depot.com
07.2017 - 07.2018

Office Assistant

Helzberg Diamonds
10.2016 - 03.2017

Online Customer Service Representative

Revana
10.2016 - 07.2017

United States Army Sergeant

United States Army
04.2015 - Current

Oglesby ISD

High School Diploma
  • IBM IT Project Manager - IBM: 3 months
  • IBM Cybersecurity Analyst - IBM: 4 months
  • Google Cybersecurity - Google: 6 months
  • Google IT Support Professional Certificate - Google: 6 months
  • AWS Cloud Solutions Architect Professional Certificate - AWS: 4-8 weeks
  • Akamai Network Engineering Professional Certificate - Akamai: 5 months


Certificates of these durations together, if you were to pursue these IT Certificates approximately would take 2 years


  • Culinary Specialist , 08/2016,
  • Basic Leadership Course, 05/2018
  • Secret Security Clearance , 04/2015, Present, Secret This type of security clearance provides access to information that may cause serious damage to national security if disclosed without authorization.
  • 19D Calvary Scout , 01/2020, Present, As a Cavalry Scout, you'll act as the eyes and ears on the field, gathering information about enemy positions, vehicles, weapons, and activity. Determine whether to call for direct fire or reinforcements. With the information gathered, Commanders can make informed decisions about how to move troops and where and when to attack. Being a Calvary Scout MOS is tremendously important and the information you gather about the enemy could save countless lives on the battlefield.
  • Ammo Handler , 06/2019, Present, Ammunition specialists are specialized Soldiers who are responsible for the management of ordnance (ammunition and explosives).

Affiliations

  • Red Cross New Life North Military Ministries United States Army Trail Life U.SA Trail Guide I9 Sports Coach
  • New Life North Feeding the Homeless
  • Security New Life North
  • FFA Texas

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Additional Information

  • Diverse Military Experience: 9 years of service in the military, demonstrating discipline, teamwork, and adaptability.
  • Mechanical Proficiency: Strong understanding of complex systems and problem-solving in a technical context.
  • Agricultural Knowledge and Survival Skills: Demonstrated ability to work with natural resources and resilience in challenging environments.
  • Security Expertise and Leadership: Proven ability to ensure safety, comply with regulations, and lead teams effectively.
  • Welding Skills: Technical proficiency in welding, applicable in various industries.
  • Critical Thinking: Ability to analyze situations, solve problems creatively, and make informed decisions.
  • Quick Learner: Demonstrated ability to adapt and learn new skills quickly, showing a keen desire for continuous learning.
  • Reconnaissance Experience: Strategic thinking, attention to detail, and risk assessment skills gained from reconnaissance work.


Summary: His extensive military experience and diverse skill set make a highly promising and professional candidate. His leadership, critical thinking skills, and quick learning ability set him apart from others. Ruben's technical skills in areas like mechanical work and welding further enhance his skills. Well-equipped to excel in a variety of roles across multiple industries.

Awards & Decorations

-Army Good Conduct Medal

-National Defense Service Medal

-Army Service Ribbon

-Army Reserve Components Overseas Training Ribbon

-Global War On Terrorism Service Medal

-Inherent Resolve Campaign Medal

- National Commemorative Cross Foreign Award

military service

Dedicated and seasoned Sergeant in the United States Army with a proven track record since April 2015. Expert in reconnaissance and security operations, with extensive training in various weaponry, explosives, and mines. Demonstrated ability to deliver critical intelligence on enemy activities and lead teams to enhance overall performance.

Certified Army cook and a graduate of the Basic Leadership Course, showcasing proficiency in public speaking, presentation delivery, class leadership, and individual counseling. Holder of a secret clearance and trained as a Calvary Scout, specializing in security and reconnaissance.

Experienced in international diplomacy, having been deployed to Baghdad, Iraq in 2020, where I collaborated with the Department of State to ensure the security of over 1,500 Department of Defense, Department of State, and Coalition Partners.

Motivated and ready to leverage my skills and experiences in any leadership role, with a steadfast commitment to mission success. My commendations and certificates stand as a testament to my dedication and aptitude in the military field. I am not just prepared for the next challenge, I am eager for it. Let’s march forward together.

personal information

Willing To Relocate: Anywhere

Availability
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work authorization

Authorized to work in the US for any employer

awards

  • Certified Culinary Specialist, 08/2016
  • Iron Soldier, 08/2016
  • Armed Forces Service Medal, 10/2021
  • The Armed Forces Reserve Medal, 11/2022
  • Army Good Conduct Medal, 07/2022
  • Army Reserve Components Achievement Medal, 11/2022
  • Armed Forces Reserve Service Medal with Mobilization, 05/2021
  • National Defense Ribbon, 05/2021
  • Noncommissioned Officer Professional Development Ribbon, 05/2021
  • The Army Reserve Components Overseas Training Ribbon, 05/2021
  • The Inherent Resolve Campaign Medal, 07/2020
  • The Army Service Ribbon, 05/2021
  • The Global War on Terrorism Service Medal, 05/2021
  • The Commendation Medal, 07/2020
  • The Army Achievement Medal, 05/2023
  • The Commemorative Cross 'for Cooperation' Foreign Award Police Task Force Iraq, 04/2020
Ruben GonzalesIntel Gathering & Security