Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ruben Hernandez

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Diamond City
12.2022 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

La Bonita Bar Grill
12.2021 - 12.2022
  • Achieved goals by developing and executing strategic plans and performance metrics.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manager

Crawfish Shack & Bar
05.2020 - 12.2021
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager

Las Costas Nayaritas
12.2015 - 05.2020
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.

Education

High School Diploma -

Norcross High School
Norcross, GA
06.1997

Skills

  • Staff management
  • Scheduling coordination
  • Social media promotion
  • Customer service excellence
  • Food safety compliance
  • Marketing strategies
  • Quality assurance
  • Event planning
  • Sanitation standards
  • Guest satisfaction

Certification

Servsafe Certified

TIPS Certified

Languages

Spanish
Native or Bilingual

Timeline

Manager

Diamond City
12.2022 - Current

Manager

La Bonita Bar Grill
12.2021 - 12.2022

Manager

Crawfish Shack & Bar
05.2020 - 12.2021

Manager

Las Costas Nayaritas
12.2015 - 05.2020

High School Diploma -

Norcross High School

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Ruben Hernandez