Ruben Hernandez
Reno,Nv
Summary
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
10
10
years of professional experience
Work History
Data Center Technician
Directline
11.2021 - 05.2023
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
- Dressed and labeled cables for easy identification and traceability.
- Moved and installed shelves, power strips, rails, servers, switches
Field Service Technician
Nevada Communication And Satellite
03.2018 - 11.2021
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
Field Service Technician
Prince Telecom
06.2015 - 02.2018
- Enacted successful repairs by applying technical skills and operations knowledge.
- Improved customer service ratings by resolving technical, on-site and Type issues quickly and accurately.
- Followed safety procedures to avoid injury in the field.
Lead Fiber Optic Technician
Uprise Fiber
05.2023 - Current
- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
- Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team.
- Upheld high-quality standards in all aspects of work, adhering to industry guidelines for the installation and maintenance of fiber optic systems.
Education
Galena High School
Reno, NV06.2008
Ged -
Truckee Meadows Community College
Reno, NVSkills
- Technical support
- Equipment testing and operation
- Activity planning and scheduling
- Excellent problem-solving abilities
- Complex Problem-Solving
- Ethernet Cables
- Structured Cabling
- Knowledge Base
- Equipment Servicing
- Critical Thinking
- Network Infrastructure Installation
- Client Requirements
- Active Listening
- Cisco Nexus
- Switches and Routers
- Fiber Testing
- OSHA Standards
- Service Quality
- Data Integrity
- Network Engineering
- Terminating Cables
Timeline
Lead Fiber Optic Technician
Uprise Fiber
05.2023 - Current
Data Center Technician
Directline
11.2021 - 05.2023
Field Service Technician
Nevada Communication And Satellite
03.2018 - 11.2021
Field Service Technician
Prince Telecom
06.2015 - 02.2018
Ged -
Truckee Meadows Community College
Galena High School