Ruben Hernandez
Uprise Fiber
Reno,Nv
10
years of professional experience
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Work History
Data Center Technician
1 Year 6 Months- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
- Dressed and labeled cables for easy identification and traceability.
- Moved and installed shelves, power strips, rails, servers, switches
Field Service Technician
3 Years 8 Months- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
Field Service Technician
2 Years 8 Months- Enacted successful repairs by applying technical skills and operations knowledge.
- Improved customer service ratings by resolving technical, on-site and Type issues quickly and accurately.
- Followed safety procedures to avoid injury in the field.
Lead Fiber Optic Technician
3 Years 5 Months- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
- Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team.
- Upheld high-quality standards in all aspects of work, adhering to industry guidelines for the installation and maintenance of fiber optic systems.
Education
Ged
Skills
Technical support
Equipment testing and operation
Activity planning and scheduling
Excellent problem-solving abilities
Complex Problem-Solving
Ethernet Cables
Structured Cabling
Knowledge Base
Equipment Servicing
Critical Thinking
Network Infrastructure Installation
Client Requirements
Active Listening
Cisco Nexus
Switches and Routers
Fiber Testing
OSHA Standards
Service Quality
Data Integrity
Network Engineering
Terminating Cables
Timeline
Lead Fiber Optic Technician
Uprise Fiber
05.2023 - CurrentRead More
Data Center Technician
Directline
11.2021 - 05.2023Read More
Field Service Technician
Nevada Communication And Satellite
03.2018 - 11.2021Read More
Field Service Technician
Prince Telecom
06.2015 - 02.2018Read More
Truckee Meadows Community College
Ged
Read More
Galena High School
Read More