Ruben Hernandez
Oklahoma City,OK
Summary
At my previous job, I led as Operations Manager, enhancing operational efficiency and customer satisfaction through strategic planning and effective team leadership. My approach to staff development and conflict resolution resulted in a significant increase in employee retention. Expert in inventory management and customer relationship management, I championed initiatives that boosted product consistency and fostered strong client relations. I am ready to take a new challenge and expand my knowledge to become more efficient.
Overview
7
7
years of professional experience
Work History
Operations Manager
Rasafloors
01.2017 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented quality control systems to boost overall product consistency and reliability.
Education
Marketing -
Brookhaven College
Dallas, TXSkills
- Staff training
- Planning and implementation
- Employee relations and conflict resolution
- Decision-making
- Operational efficiency
- Operations monitoring
- Customer service
- Operations management
- Team leadership
- Problem-solving
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Workflow optimization
- Strategic planning
- Project management abilities
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Health and safety compliance
- Client relations
- Workforce management
- Regulatory compliance
- Quality assurance controls
- Customer relationship management (CRM)
- Product management
- Incidents management
- Warehouse operations
- Solutions development
- FLUENT IN LANGUAGE
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
Rasafloors
01.2017 - 02.2024
Marketing -
Brookhaven College
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