Julia Rodriguez
San Antonio,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
3
3
years of professional experience
Work History
Customer Care Advisor
Salelytics
07.2022 - 02.2024
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions they might have about our Inspire Device.
- Pre quality patients before connecting them with a clinic to set up their appointment.
- Provide Procedure codes and Diagnosis codes for patients to provide to their insurance providers.
Front Desk Receptionist
Greater Texas Orthopedics
09.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Would email every outcome of visit to patients attorneys.
Customer Service Representative
Conns Home Plus
11.2020 - 05.2021
- I would help customers with questions with their account in person or through the phone.
- I would take payments from customers.
- I would help customers file claim reports .
Education
High School Diploma -
Cooper At Navarro Academy
San Antonio, TX06.2018
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Care
- Customer Account Management
- Email Correspondence
- Cash Register Operations
- Inbound and Outbound Calling
- Establishing and Maintaining Customer Relationships
- Patient and Empathetic
- Telephone Reception
- Reading Comprehension
- Bilingual
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Care Advisor
Salelytics
07.2022 - 02.2024
Front Desk Receptionist
Greater Texas Orthopedics
09.2021 - 02.2022
Customer Service Representative
Conns Home Plus
11.2020 - 05.2021
High School Diploma -
Cooper At Navarro Academy