Ruben Hernandez
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about building strong customer relationships, boosting sales, and mastering inventory management. Committed to creating memorable experiences that inspire loyalty and repeat service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Private Security Officer
GardaWorld USA
11.2019 - Current
- Investigate the surroundings for potential entrance points.
- Conduct thorough searches of the properties for any signs of unwanted activity.
- Prepare daily detailed reports on findings.
- Document any potential hazards or safety issues.
- Maintain a visible presence on-site.
- Deliver exceptional customer service.
- GardaWorld security offices provided the best safety and awareness. Detailed reporting and monitoring of sites as well as professional customer service.
Security Officer
Texas Industrial Security - TIS
01.2025 - 12.2025
- Investigate areas for potential risks
- Monitor high value assets
- Log detail reports
- Conduct patrols
- Maintain Professional attitude under extreme stress
- TIS Officers provide safety for the logistic and industrial sectors. Detailed reports, observation, and data input are some of the many services they’re trained to provide while maintaining customer satisfaction and professionalism.
Security Officer
CPS Security - Customized Security Services
01.2019 - 11.2019
- Note: CPS Security was acquired by GardaWorld USA through a buyout.
- As a contracted private security officer, my responsibilities included: Maintaining heightened awareness of the surroundings to ensure safety, Providing a sense of security for site staff, Conducting investigations to identify potential entry points, Monitoring the property for any suspicious activities, Compiling comprehensive daily reports, Identifying and documenting any hazards or safety concerns, Ensuring a prominent visual presence on-site.
Account and Billing Support Tier 2
Apex System
06.2018 - 09.2018
- Investigate refund issues
- Investigation of account fraud
- Provide accurate information to support team
- Customer correspondence
- Data intake
- Accurate and efficient production output
- Microsoft Accounts and Billing ACA Team member. My job was to investigate account cases and billing issue then provide refunds or suitable resolutions to customers. Contract work continued from Tek systems.
Accounts and Billing Support Tier 2
Teksystems
04.2018 - 06.2018
- Investigate refund issues
- Investigation of account fraud
- Provide accurate information to support team
- Customer correspondence
- Data intake
- Accurate and efficient production output
- Customer help desk support
- Microsoft Accounts and Billing ACA Team member. My job was to investigate account cases and billing issue then provide refunds or suitable resolutions to customers.
2nd Shift Supervisor
Sprouts Farmers Market
11.2017 - 04.2018
- Sanitation
- Meat and deli production and packing
- Temperature log management
- Disassembly of equipment
- Customer service
- Knife handling
- High temp and low temp equipment handling
- Health and safety
- Food wellness
- Data logging
- My job was closing shift Deli production lead 2. My duties were to restock deli department and sanitize production space for opening operations. My duties were also to provide assistance to meat and bakery department when needed.
Expert Sales Associate
Michael's Arts and Crafts
10.2015 - 11.2017
- Team Player
- Accurate Cash Handling
- Strong Communication Skills
- Credit Card Transactions
- Sales Goals
- Operated Cash Register
- Active Listening Skills
- Inventory Control Procedures
- Customer Satisfaction
- Efficient Multi-Tasker
- Maintained Orderly Product Displays
- Professional Customer Interactions
- Customer Inquiries
- As a sales associate my main duties were to provide the best possible customer experience and to maintain an intimate knowledge of merchandise.
Education
GED -
Sunset High School
Dallas05.2008
Sociology, Human Development
El Centro College
Dallas, TXSkills
- Motivated team player
- Natural leader
- Skilled problem solver
- Upselling techniques
- Computer literate
- Retail sales experience
- Strong communication skills
- Effective time management
- Focus on customer satisfaction
- Quick learner
- Active note-taking
- Proficient in Word
- Professional in customer interactions
- Data entry
- Critical thinking
- Customer relations
- Calm under pressure
Certification
- Ordained as a Minister with the title of Reverend by the ULC Universal Life Church in 2024.
- Received an Honorary Doctor of Divinity degree from the same institution.
Timeline
Security Officer
Texas Industrial Security - TIS
01.2025 - 12.2025
Private Security Officer
GardaWorld USA
11.2019 - Current
Security Officer
CPS Security - Customized Security Services
01.2019 - 11.2019
Account and Billing Support Tier 2
Apex System
06.2018 - 09.2018
Accounts and Billing Support Tier 2
Teksystems
04.2018 - 06.2018
2nd Shift Supervisor
Sprouts Farmers Market
11.2017 - 04.2018
Expert Sales Associate
Michael's Arts and Crafts
10.2015 - 11.2017
GED -
Sunset High School
Sociology, Human Development
El Centro College