Ruben Herrera

• Utilized the Instacart Shopper app to accept, manage, and fulfill customer orders (averaging 50 seconds per item), ensuring timely and accurate deliveries to various locations.
• Successfully completed over 1,500 orders at HEB's to put me in top tier of shoppers, 'Diamond Cart'.
• Provided exceptional customer service, resulting in consistently high ratings (currently at 4.96).
• Effectively communicated with customers to address order inquiries, replacements, and special requests to maintain my Shopping Quality grade of 'Good' (Highest Grade).

Developed and implemented menus for diverse patient population, considering dietary restrictions and preferences.

• Supervised a dietary staff of 8, including hiring, training, scheduling and performance evaluations.
• Managed food service for nursing and rehabilitation center with 90 patients.
• Increased patient satisfaction scores by 30% with menu enhancements to improved delivery service.

• Responsible for set up, service, and breakdown of multi events daily ranging from 25 - 5,000 guests.
• Maintained a high level of customer satisfaction and quality standards while adhering to all Health Department standards.
• Ensured client's logistical requests and service needs were met as outlined on Banquet Event Orders.