Summary
Overview
Work History
Education
Skills
Section name
Languages
Timeline
Generic

Ruben Jimenez

El Paso,TX

Summary

Professional with proven track record in customer service and bilingual communication. Skilled in conflict resolution, effective communication, and adaptable to changing needs. Strong team collaborator with focus on achieving measurable results and high customer satisfaction. Known for reliability, flexibility, and customer-centric approach.

Overview

21
21
years of professional experience

Work History

Bilingual CSR, Claims, Tier 1

Maximus Federal Services
10.2024 - Current
  • Assisted customers in both English and Spanish, ensuring clear communication and understanding of services.
  • Resolved customer inquiries efficiently, demonstrating strong problem-solving skills and adaptability.
  • Maintained accurate records of customer interactions using CRM software for effective follow-up.
  • Provided product information to enhance customer experience and support decision-making processes.
  • Engaged in continuous learning about company policies and procedures to better assist clients.
  • Handled customer complaints with professionalism, fostering positive relationships and satisfaction levels.
  • Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
  • Investigated and resolved customer inquiries and complaints quickly.

Concrete Foreman

Sunny Concrete
05.2018 - 10.2024
  • Supervised concrete pouring and finishing operations to ensure quality standards were met.
  • Coordinated daily work schedules and tasks for crew members to optimize productivity.
  • Trained new team members on safety protocols and equipment usage for efficient operations.
  • Conducted inspections of materials and equipment to identify maintenance needs or safety hazards.
  • Adapted concrete pouring and mixing plans to daily weather and climate.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Mentored junior crew members, providing hands-on guidance in various concrete techniques and reinforcing their knowledge of industry standards.

Inventory Control Supervisor

World Pac Warehouse
04.2008 - 05.2018
  • Supervised and managed a team of 5-6 crew members, overseeing their tasks and daily responsibilities.
  • Oversaw inventory management processes to ensure accurate stock levels and minimize discrepancies.
  • Implemented efficient inventory control systems, enhancing tracking and reporting accuracy.
  • Trained and mentored staff on best practices in inventory control and warehouse operations.
  • Conducted regular audits to identify areas for improvement, optimizing inventory turnover rates.
  • Led cross-functional meetings to address inventory challenges and streamline operational workflows.
  • Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
  • Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
  • Implemented barcode scanning system to improve inventory tracking and reduce manual data entry errors.
  • Coordinated cross-functional teams for successful execution of annual physical inventories and reconciliation activities.

Housekeeping Supervisor

St Julien Hotel and Spa
01.2005 - 03.2008
  • Supervised daily housekeeping operations, ensuring high standards of cleanliness and organization.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Trained and mentored staff on efficient cleaning techniques and safety protocols.
  • Developed and implemented quality control measures to enhance service delivery.
  • Coordinated schedules and assignments to optimize team productivity and coverage.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.

Education

High School Diploma -

Longmont Night School
Longmont, CO
11-2017

Skills

  • Fluent bilingualism
  • Call center experience
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Customer service
  • Critical thinking
  • Relationship building
  • Problem resolution

Section name

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Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Bilingual CSR, Claims, Tier 1

Maximus Federal Services
10.2024 - Current

Concrete Foreman

Sunny Concrete
05.2018 - 10.2024

Inventory Control Supervisor

World Pac Warehouse
04.2008 - 05.2018

Housekeeping Supervisor

St Julien Hotel and Spa
01.2005 - 03.2008

High School Diploma -

Longmont Night School

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