Ruben Leal
Denton,United States
Summary
Dynamic operations management leader with a proven track record in enhancing team productivity and guest satisfaction. Expertise in multitasking, customer service, and private event coordination has led to a significant increase in repeat business. Successfully spearheaded recruitment and training initiatives, resulting in improved staff morale and operational efficiency. Adept at utilizing POS systems to streamline processes and drive results.
Overview
17
17
years of professional experience
Work History
Service Manager
Circle Star Brand
Argyle, TX
09.2024 - Current
- Built effective relationships with both guests and employees using exceptional communication capabilities.
- Ensured compliance with all food safety regulations and sanitation standards.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Assistant General Manager
Mi Cocina
Flowermound, United States
01.2022 - 09.2024
- Manage staff and daily tasks, ensuring operational efficiency and high morale
- Schedule shifts and handle administrative duties, optimizing workflow
- Develop systems to improve success rates and streamline operations
- Recruit and onboard talent, enhancing team capabilities
- Build customer relationships, driving repeat business and loyalty
- Cultivated strong leadership skills while mentoring team members, promoting a collaborative atmosphere that significantly boosted staff productivity
Operations Manager
Dallas Tortilla Factory
Red Oak, United States
01.2010 - 01.2022
- Oversaw food preparation and order fulfillment, ensuring compliance with health standards
- Organized kitchen operations and coordinated staff, enhancing efficiency and teamwork
- Managed inventory and procurement, reducing costs and minimizing waste
- Directed catering event preparations, delivering high-quality service and client satisfaction
- Ensured strict adherence to health standards, managed inventory, and maintained kitchen organization, fostering a safe and productive work environment
Prepped Foods Team Member
Whole Foods
Dallas, United States
01.2008 - 01.2010
- Stocked chef case, ensuring fresh and appealing displays - Enhanced customer satisfaction - Attention to detail
- Fulfilled orders promptly - Maintained high accuracy - Organizational skills
- Prepared food for hot bar - Consistently met demand - Time management
- Prepped ready-made meals - Improved meal quality - Culinary skills
Education
Food Handlers and Food Managers Permit -
02.2025
Skills
- Team Leader
- Multitasking
- Customer Service
- Communication
- Operations Management
- Client Relations
- Event Planning
- POS System Knowledge
- Culture development
- Relationship building
- Customer service
- Schedule management
Timeline
Service Manager
Circle Star Brand
09.2024 - Current
Assistant General Manager
Mi Cocina
01.2022 - 09.2024
Operations Manager
Dallas Tortilla Factory
01.2010 - 01.2022
Prepped Foods Team Member
Whole Foods
01.2008 - 01.2010
Food Handlers and Food Managers Permit -
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