Ruben Lontoc
Las Vegas
Summary
Dynamic leader with a proven track record at Sun City Summerlin Community Association, excelling in operations management and team leadership. Expert in enhancing customer satisfaction and loyalty while effectively managing inventory and staff. Achieved significant improvements in efficiency and quality, demonstrating a strong ability to motivate teams and implement strategic changes for business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sun City Summerlin Community Association
11.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Associate of Hotel And Restaurant Management -
University of Perpetual Help
Metro Manila Philippines06-2013
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Operations management
- Shift management
- Passion for customer satisfaction
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Food service background
- Customer loyalty
- Adaptable
- Business operations expertise
- Menu development
- Employee retention
- Supervisory skills
- Performance improvement
- Recruitment
- Conflict resolution techniques
- Reservation handling
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Promotions planning
- Order delivery practices
- Regulatory compliance
- Supply chain management
- Catering coordination
- Trained in performance and wage reviews
- Recipes and menu planning
- Food plating and presentation
- Resource allocation
- Menu pricing
- Restaurant operations management
- Wine history
- Labor and food cost control
- Proven sales record
- Restaurant promotion management
- Employee schedule management
- Brand standards promotion
- Kitchen oversight
- Culinary arts education
- Table management
- Purchasing and cost control
- Full service restaurant background
- Customer service best practices
- Take-out service
- Stable work history
- Customer service
- Problem-solving
- Reliable and responsible
- Team leadership
- Safe food handling
- Inventory management
- Staff supervision
- Coaching and mentoring
- Training and onboarding
- Critical thinking
- Money handling
- Employee supervision
- Conflict resolution
- Quality assurance
- Supply ordering and management
- Quality control
- Relationship building
- Calm and pleasant demeanor
- Work Planning and Prioritization
- Employee performance evaluations
- POS terminal operation
- Delegating assignments and tasks
- Monitoring food preparation
- Cost controls
- Purchasing
- Health code compliance
- Front of house management
- Investigating complaints
- Strategic planning
- ServeSafe manager
- Event coordination
- Kitchen staff coordination
- Sanitation
- ServSafe food manager
- Managing reservations and large parties
- Anticipating problems
- Catering services
Certification
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Manager
Sun City Summerlin Community Association
11.2017 - Current
Associate of Hotel And Restaurant Management -
University of Perpetual Help
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