Ruben Luna, Jr.
Simi Valley
Summary
Twenty years of a diverse background that includes project management, customer service, sales, and supervising staff members. Proven ability to successfully manage multiple projects under strong deadline constraints. Recognized for leading and developing start-up investments into successful business operations. Also known for a collaborative leadership style with the ability to motivate team members while driving employee productivity.
Overview
20
20
years of professional experience
Work History
Sales Associate, Agent
Fair Trade Real Estate
04.2025 - Current
- Building a book of business via Salesforce to find real estate investors by using the Multiple Listing Service, going to Auctions, attending real estate meet-ups, and cold calling.
- Gathering disclosures and proof of funds from the investor to onboard them and setting online presentations to show how our company operates.
- Licensed brokerage and I provide exclusive off-market properties for discount to professional home buyers.
- In contact with hundreds of real estate investors in the Los Angeles area and have onboarded over 75+ new investors to our exclusive network.
- We're selling about 5-10 properties a week.
Business Development Associate
Anchor Loans
01.2024 - 08.2024
- Initiated and instituted the Business Acquisition Team.
- Created scripts and built strategies to increase business fundings.
- Cold calling 50+ calls a day to convert leads and submit new loan submissions.
- Provided Account Executives new loan submissions on a monthly basis.
- Assisted with funding the company around $7 Million during my tenure.
Mortgage Loan Originator
PennyMac Loan Services, LLC
08.2018 - 08.2022
- Top Producer: closed an average 40-60 loans per month.
- Refinanced $350,000,000+ in home loans.
- Circle of Champions finalist 4x (companywide quarterly award).
- Licensed in 22 States.
Loan Officer
Patch of Land
07.2017 - 08.2018
- Loan originator for private money lending.
- Purely investment properties; residential and commercial.
- Fix & Flip, ground up new construction, short and long term rentals.
- Closed 33 loans for $6.3MM from September '18 to June '19.
Loan Processor
PennyMac Loan Services, LLC
08.2015 - 06.2018
- Processed loans for all loan products; Government and Conventional.
- Consistently in the top 3 in submissions and quality in the Division.
- High level of customer service with Borrowers, MLO's, Realtors, Brokers, and Vendors.
- Recognized by upper management as a top tier performer.
Home Service Specialist II/Quality Control/Customer Relationship Manager II
Bank of America Home Loans
10.2010 - 01.2015
- Managed a portfolio of 50 to 200 mortgage loans.
- Quality Control Lead for a team of 12 Home Service Specialists prior to Underwriting.
- Held training seminars for new hires; taught systems, processes, and production strategies.
- #1 producer on site with overall quality of submissions to Underwriting.
- Modifications for Making Home Affordable.
- Carefully reviewed every piece of documentation for completeness and accuracy.
- Forbearance, Repayment Plan, Modification, Short Sale, & Deed in Lieu.
- 25+ achievement awards.
Credit Captain/Special Services Representative
The Home Depot
10.2008 - 07.2010
- #1 associate in the district, consisting of 15 stores, with new credit accounts opened.
- Increased store credit metric from lowest to highest in the district.
- Exceeded each weekly goal the first year by at least 40%.
- Total of 2,220+ credit account opened, runner up 800+.
- Trained 40+ associates, sale strategies on how to pitch and open new lines of credit.
- Special services representative specializing on closing quotes.
Loan Officer
United Wholesale Lending, Inc.
01.2006 - 06.2007
- Proactively cold called Countrywide leads to offer new mortgage refinance options.
- Trained and lead a team of 10 bi-lingual Junior Loan Officers.
- Created strategic selling scripts with key points to present, and sell to the homeowners over the phone.
- Calculated bank rates and created multiple beneficial loan options for homeowners.
- Evolved into a Closer role where my team of Junior LO's would pull applications, and I would simply close the deal.
- Originated and assisted in the funding of 85+ loans.
Education
Associate of Arts - General Studies
Los Angeles Pierce College
Woodland Hills06-2015
Skills
- Sales Expertise
- Mortgage Lending Operations
- Quality Control Auditing
- Exceptional Customer Service
Licenses
Department of Real Estate License (DRE) #2248662
Nationwide Multistate Licensing System (NMLS) #172033
Languages
Spanish
Professional Working
Timeline
Sales Associate, Agent
Fair Trade Real Estate
04.2025 - Current
Business Development Associate
Anchor Loans
01.2024 - 08.2024
Mortgage Loan Originator
PennyMac Loan Services, LLC
08.2018 - 08.2022
Loan Officer
Patch of Land
07.2017 - 08.2018
Loan Processor
PennyMac Loan Services, LLC
08.2015 - 06.2018
Home Service Specialist II/Quality Control/Customer Relationship Manager II
Bank of America Home Loans
10.2010 - 01.2015
Credit Captain/Special Services Representative
The Home Depot
10.2008 - 07.2010
Loan Officer
United Wholesale Lending, Inc.
01.2006 - 06.2007
Associate of Arts - General Studies
Los Angeles Pierce College
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