RUBEN MARTINEZ

• Use all-source intelligence (including alert feeds, traditional and social media, and Visual Command Center) to monitor for security incidents and trends within the client’s areas of operation and locations and determine the likely impact on staff, assets, operations, and events.

• Escalate security incidents to client stakeholders.

• Produce intelligence products such as assessments and SITREPS for potential threats and risks.

• Monitor persons of interest (POIs), developing an assessment of their intent, capability, and tactics.

• Display creative thinking and consulting skills to deliver a continually improving service for the client.

• Writing and distributing notifications of daily and weekly products.

• Assisting in managing incidents and emergencies for Intuit employees throughout the U.S.

• Monitor security systems, including CCTV cameras, alarms, and access control systems.

• Respond promptly to security incidents, alarms, and emergencies.

• Coordinate with internal teams and external agencies (e.g., law enforcement, and fire departments) as necessary.

• Maintain clear and effective communication with security personnel, management, and relevant internal stakeholders.

• Document and log all security incidents, alarms, and significant activities accurately and promptly

Prepare detailed incident reports and summaries.

• Identify potential risks, vulnerabilities, and changes to the status quo that impact LinkedIn employees, including personal security, brand risk, and travel safety
• Collect, evaluate, and analyze all-source data for relevant, concise, thoughtful analytical reports
• Use multiple sources, particularly open-source information, to assess threats and threatening individuals
• Conduct preliminary investigations, event monitoring, and social media
• Respond quickly to requests for information (RFIs), providing exceptional customer service for our LinkedIn clients (Regional Managers)
• Provide threat assessments for special events
• Monitor incidents of fire, medical emergencies, bomb threat, flooding, hazardous materials, inclement weather, workplace violence, and other security related incidents or conditions
• Maintain awareness/knowledge of the current international climate, specifically where it affects the client
• Communicate through a variety of channels including e-mail, instant messaging, and phone

• Produced standard SOP for new training materials that will enhance our training procedures to be presented to Client
• Lead and manage in the training of new Operators
• Assess Operators’ skills, talents, performance, and productivity
• Identify future training needs and create a curriculum to facilitate that training
• Communicate with team members and management to ensure all needs are met

• Responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms, and providing general assistance to employees.

• Dispatched security officers, ERT, facilities, police, and fire and EMS personnel as required via telephone and/or radio.

• Maintained various records of communications and events. Used multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Clients.

• Informed the Shift Supervisor of any missing, damaged, or inoperative equipment or communications, Lenel alarms, Milestone, or other systems.

• Monitored and responded to all security and safety system alarms through Lenel systems.

• Answered and responded to events and situations received over regular and emergency phones and intercoms. Controlled and monitored the two-way communication systems.

• Maintained excellent verbal, written, and customer service skills and abilities.