Ruben Martinez

Diagnosed and repaired engine issues using advanced diagnostic tools to enhance vehicle performance.

• Conducted routine maintenance services, ensuring safety and reliability for customer vehicles.
• Collaborated with team members to streamline repair processes, reducing turnaround time for service requests.
• Mentored junior technicians on best practices in automotive repair and customer service excellence.
• Performed minor and major repairs
• performed pre delivery inspections
• performed used car inspections
• performed vehicle recalls
• performed wheel alignment

• Coordinated workflow between service technicians and customers to enhance communication.
• Trained new staff on company policies and best practices for customer service excellence.
• Assisted in managing daily operations to ensure efficient service delivery.
• Oversaw inventory management processes, ensuring timely availability of parts and supplies.
• Resolved customer inquiries and complaints effectively, fostering positive client relationships.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• Created repair orders and estimates based off vehicle inspection or diagnosis or customer request
• Performed opening and closing task counting registers performing cash drops setting building alarm
• placed commercial parts orders

• At Curbee I was an operation lead I would create repair orders using tekmetric software and also order parts from vendors through a software called partstech I was also responsible for in-field calls if a technician was stuck or needed remote diagnosis I would assist them I also would plan for repairs for jobs for the next day since Curbee is a mobile automotive service I also was in charge of scheduling waste oil and oily solids pickup when containments were full also in charge of waste tire pick up schedules I also would do billing as well I was also in charge of opening and closing the shop and doing day-end reports
• Streamlined operational workflows to enhance efficiency and reduce process delays.
• Mentored team members in best practices and operational standards to improve performance.
• Implemented inventory management systems to optimize stock levels and minimize waste.
• Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
• Conduct meetings with fleet accounts and comercial parts vendors
• perform customer folow up calls after services and service engagement calls

• Working for Infiniti I am an express technician performing a fast and quick service for a quick in and out service for our customer service including oil changes tire rotation brake fluid exchanges power steering fluid exchanges full multi-point inspections tire replacements and mounting and balancing and tire patches and air filter and in micro cabin air filter and recalls and remote key battery replacements and car battery replacements
• Diagnosed and repaired vehicle issues to ensure optimal performance and customer satisfaction.
• Performed routine maintenance services, including oil changes and tire rotations, efficiently and accurately.
• Assisted customers with service inquiries, enhancing overall service experience through effective communication.

• Stocked the entire frozen department and ensured all items were faced properly.
• Processed customer transactions efficiently, ensuring accuracy and prompt service.
• Assisted in inventory management, maintaining stock levels and organizing merchandise displays.
• Handled customer inquiries and resolved issues, enhancing overall shopping experience.

• Working at 10 minute speed oil change Worked as a lube technician Performed lube technician duties.
• Greeted customers and assisted in selecting appropriate services based on vehicle mileage and service requirements.
• Upper bay checking all vital fluids and topping off fluids if needed and add air to the tires on customers' vehicles if need and adding oil to vehicles that were ready for oil also I performed radiator fluid exchange and transmission fluid exchange and changed vehicles' batteries when requested and changing cabin and engine air filter when needed.
• Lower bay as lower bay I drained customers' vehicles and changed oil filter also performed transmission flush if requested and differential check and greased all fittings and lube points

• Greeted customers and assisted in selecting appropriate vehicle services based on mileage and service requirements
• Checked all vital fluids and topped off fluids, added air to tires, and added oil to vehicles that required it.
• Assisted customers with vehicle maintenance inquiries and service recommendations.
• Processed customer transactions using point-of-sale systems efficiently.
• Responded to customer complaints, resolving issues to enhance satisfaction.