Ruben Medina

• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
• Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.

Transport and serve legal documents and special orders to appear in court

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Collaborated with team members to complete tasks quickly and increase overall productivity.