Ruben L. Medina
San Francisco,CA
Summary
Experienced PBX Operator with strong communication and customer service skills. Proven track record managing switchboards in industry settings. Committed to efficiency and accuracy.
Overview
13
13
years of professional experience
Work History
PBX Operator
Bohemian Club
San Francisco, CA
09.2018 - Current
- Handled customer requests efficiently while maintaining professionalism at all times.
- Updated telephone directories regularly with new contact information for staff members.
- Assisted in training new PBX operators on how to use the system correctly.
- Answered general inquiries from customers over the phone or via email.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Escalated complex customer service issues to management when necessary.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Managed voicemail boxes for employees who are out of office or away on vacation.
- Followed up with customers after receiving complaints or feedback about services provided.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Provided training and coaching to new PBX operators.
- Took messages from callers and accurately relayed details to intended staff.
Stylist
Elite Salon Systems
San Francisco, CA
08.2011 - Current
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Maintained records of client purchases and services rendered.
- Provided personal consultations to determine clients' styling needs and preferences.
- Ensured that all styling areas were kept clean and organized at all times.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Created custom looks for clients based on their individual style, body type, and personality.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Conducted research on current fashion trends and seasonal collections.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Provided excellent customer service to ensure client satisfaction.
- Analyzed sales data to inform future purchasing decisions for the business.
- Collected payment from customers and scheduled next appointments.
- Scheduled appointments for customers using internal software system.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Education
Associate of Arts - Photography
Academy of Art
San Francisco 06-2018
Skills
- Coordinating Reservations
- Switchboard operations
- Call Monitoring
- Call Routing
- Managing phone systems
- Interdepartmental Coordination
- Researching customer issues
- Professional Communication
- Clerical Support
References
References available upon request.
Timeline
PBX Operator
Bohemian Club
09.2018 - Current
Stylist
Elite Salon Systems
08.2011 - Current
Associate of Arts - Photography
Academy of Art
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