Ruben Mejia
Santa Clara,CA
Summary
Experienced IT Specialist dedicated to enhancing the performance of organizations serving thousands of individuals annually. Collaborative and skilled in delivering high-quality services and programs through cross-functional teamwork. Demonstrated success in training and supervising staff, ensuring compliance with organizational policies and industry standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Bonn Appetit
02.2022 - 03.2023
- As a dedicated server at Bon Appétit, I take pride in delivering an exceptional dining experience to every guest.
- With my extensive knowledge of the menu, attention to detail, and commitment to providing top-notch service, I ensure that each customer feels welcome and leaves with a memorable dining experience.
warehouse
Amazon
03.2020
- As an Amazon warehouse associate, I consistently meet and exceed productivity goals by leveraging my exceptional attention to detail, speed, and accuracy
- In my role as an Amazon warehouse team member, I prioritize safety above all else.
IT Support Specialist II
Meta
07.2024 - Current
- Utilized PowerShell through Citrix virtual machines to add, remove, and modify users within Active Directory, streamlining user management processes
- Authored 25+ playbooks per week for a team of 100+ members, providing standardized troubleshooting steps and documentation to improve case-handling efficiency
- Collaborated with the Telco Operations team to support 15+ users weekly, facilitating SIM card activations, phone line releases, and reporting of lost/stolen devices to ensure uninterrupted communication services
- Managed MDM solutions for Windows and Mac devices, performing application deployment and policy enforcement
- Created 30+ text expander snippets for PowerShell, HDI, and Bomgar, resulting in a 15% reduction in average case resolution time.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Delivered onsite technical support for 7 to 12 employees in a Day.
- Provide support to new hires in the company, making sure the onboarding process goes smoothly.
Busser / Manager
Paesano Restaurant
01.2017 - Current
- As a dedicated busser, I excel in creating a seamless and enjoyable dining experience for our guests
- My attention to detail, efficiency, and commitment to maintaining a clean and organized environment ensure that every customer leaves with a positive impression.
IT Engineer Support
Nvidia
02.2024 - 07.2024
- Worked with a technology company to promote the highest caliber of operations and offerings
- Tech launch support resolving 10 to 20 interactions a day
- Diagnosed malfunctions in VDI, directing support tickets to appropriate personnel for remediation.
- Field tickets and desktop support closing 5 to tickets a day
- Facilitated key aspects of operations, contributing directly to technical support initiatives
- Provided high level of IT support by consistently improving knowledge of operating systems and application software, including Linux and Mac OS
- Lead resolution requiring multi-functional support, working closely with support leads, operational and engineering staff, and other domain specialists to resolve issues
- Lead proactive support program to ensure that endpoint equipment is always up to date and in top quality
- Setup and monitor high-priority meetings utilizing collaboration.
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Education
Computer Information and System -
Mission College
Santa Clara, CAIT help desk support - undefined
Year Up
San Jose, CA06.2024
Skills
- Troubleshooting Processes
- Technical Support
- Desktop Support
- Information Security
- Customer Service
- Engineering Support
- Assets, Threats, and Vulnerabilities
- Slack
- Jira
- MS Word
- MS Teams
- MS Excel
- MS Office 2016 (Excel, Word, PowerPoint, Outlook)
- Python
- ServiceNow
- Mac
- Windows
- Jamf
- Microsoft Azure
- Bitlocker
- Linux
- Microsoft Intune
- MFA
- Office 365
- IT Service Management
- Help Desk Support
- Networking
- Ninja One
- Packet tracer
- Kali Linux
- Security Information and Event Management (SIEM) tools
- Python Programming
- Intrusion Detection Systems (IDS)
- SQL
Certification
HELP DESK SUPPORT Training 6 Months
- Certified Cybersecurity, Google - 7 Months
Languages
Spanish
Native or Bilingual
Timeline
IT Support Specialist II
Meta
07.2024 - Current
IT Engineer Support
Nvidia
02.2024 - 07.2024
Server
Bonn Appetit
02.2022 - 03.2023
warehouse
Amazon
03.2020
Busser / Manager
Paesano Restaurant
01.2017 - Current
IT help desk support - undefined
Year Up
Computer Information and System -
Mission College
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