Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Ruben Mercado

Houston,USA

Summary

Offering strong interpersonal skills and passion for customer service, ready to learn and grow in dynamic retail environment. Brings ability to quickly grasp product information and effective communication skills. Ready to use and develop skills in sales and customer interaction in a sales associate role.

Overview

2
2
years of professional experience

Work History

Retail Associate

Houston Zoo
11.2024 - Current
  • Greeting customers, anticipating their needs, and listening to questions
  • Mitigating problems
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly arranging and labeling items
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.

Sandwich Artist/Line Cook/Cheesemonger/Barista

Caputo's Market & Deli
01.2023 - 07.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter, and dining areas cleaned and sanitized.
  • Prepared salads, soups, and sandwiches for customers.
  • Thoroughly hand-washed dishes, pans, and utensils to tidy up serving line.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended products based on an understanding of a customer's needs and preferences.
  • Stocked merchandise
  • Made brand-specific cafe beverages with focus on speed, quality, and consistency.
  • Operated espresso machines and commercial coffee brewers to create beverages

Education

High School Diploma -

George I. Sanchez High School
Houston, TX
05.2022

Skills

  • Punctual and hard working
  • Reliability
  • Customer engagement
  • Positive and engaging demeanor
  • Equipment Operation
  • Food and Beverage Service
  • Cleaning and sanitizing
  • Safe work practices
  • Product knowledge expertise
  • Food Handling
  • Cash handling accuracy
  • Teamwork and collaboration
  • Able to lift 100 lbs

LANGUAGES

Spanish - Native or Bilingual
English - Native or Bilingual

Timeline

Retail Associate

Houston Zoo
11.2024 - Current

Sandwich Artist/Line Cook/Cheesemonger/Barista

Caputo's Market & Deli
01.2023 - 07.2023

High School Diploma -

George I. Sanchez High School

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Ruben Mercado