RUBEN MERCADO
Houston Zoo
Palm Bay,FL
6
Languages
4
years of professional experience
Adaptable and organized professional with a strong background in fast-moving environments. Skilled at balancing priorities, supporting daily operations, and delivering great customer care. Eager to bring these transferable skills to a new industry and help a dedicated team succeed.
Work History
Temp Worker
2 Months- Supported resident service requests and routed issues to appropriate maintenance personnel
- Communicated professionally with residents to resolve concerns and confirm service needs
- Adapted quickly to changing assignments across front office and property operations.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
Retail Associate
1 Year 11 Months- Greeting customers, anticipating their needs, and listening to questions
- Mitigating problems
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly arranging and labeling items
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Sandwich Artist/Line Cook/Cheesemonger /Barista
6 Months- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Assisted customers in choosing menu items by providing food complimentary information.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter, and dining areas cleaned and sanitized.
- Prepared salads, soups, and sandwiches for customers.
- Thoroughly hand-washed dishes, pans, and utensils to tidy up serving line.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended products based on an understanding of a customer's needs and preferences.
- Stocked merchandise
- Made brand-specific cafe beverages with focus on speed, quality, and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages
Education
High School Diploma
- 3.5 GPA
Skills
Food and Beverage Service
Food Handling
Equipment Operation
Cleaning and sanitizing
Safe work practices
Customer engagement
Product knowledge expertise
Punctual and hard working
Reliability
Positive and engaging demeanor
LANGUAGES
Spanish - Native
English - Bilingual
Native or Bilingual
Native or Bilingual
Portuguese
Elementary
Timeline
Temp Worker
The Liberty Group
08.2026 - CurrentRead More
Retail Associate
Houston Zoo
11.2024 - CurrentRead More
Sandwich Artist/Line Cook/Cheesemonger /Barista
Caputo's Market & Deli
01.2023 - 07.2023Read More
George I. Sanchez High School
High School Diploma
Read More