Ruben Mestas

As a Data Center Operation Manager, I lead a high-performing team of Commissioning Cx engineers in varying stages of career development, data center construction and turnover, portfolio and program management, service management, and technology trends. This is an exciting role that will help fuel customer success through my leadership with business, customer, and team growth!

My role has a direct people management responsibility for Cx Electrical and Mechanical Engineers, I have overall accountability for my team’s end-to-end customer success planning and delivery to an assigned portfolio of customers while ensuring close partnership with internal and external stakeholders.

Through our team, it has been my responsibility to drive a repeatable and predictable business by leading a team through a coach, model, care framework strategic planning, and the orchestration of delivery resources to drive appealing customer outcomes aligned to their top priorities.

We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

My role here was to lead a team of Customer Experience (Cx) Engineers to meet our customers' objectives and business targets. One of my primary responsibilities is to build and foster a healthy team culture by promoting accountability for results across our portfolio of customers. I create a diverse, equitable, inclusive, engaging, and motivating environment for my team members, and manage talent and performance expectations.

I inspire and encourage a customer-centric culture by driving accountability and collaboration with peers and extended teams to shape the end-to-end customer experience. I motivate my team members to share learnings, calibrate on challenges and trends, and leverage pre-existing resources to promote community sharing across the commissioning team.

As a leader, I own operational executive relationships with key customers, partners, and internal contacts to further customer success goals. I drive conversations with customers to demonstrate alignment between customer objectives and the current portfolio of work in the customer account, promoting identified opportunities for growth.

I coach my team members to support customer adoption and active usage of products and services aligned to outcomes and objectives defined within agreed-upon commissioning plans. My team creates robust customer success and delivery plans against their portfolio of customer projects and contract obligations to increase the velocity of achieving customer objectives and accelerate the project timeline. To stay current with industry and client technical insights, I consult with the Cx Engineering community, peers, partners, and customer stakeholders. I also coach my team members to do the same.

As the site engineer, it was important to establish clear objectives, policies, procedures, and performance standards that align with corporate policy. This involves planning, organizing, and staffing key field positions through the regional operations manager and or general superintendent to ensure the project is executed efficiently and effectively. Another important aspect of project management is creating, updating, and managing the project schedule to ensure that tasks are completed on time and within budget. This includes developing the project budget upon assignment and notification of award and managing the financial aspects of contracts such as pay applications, rental equipment, income, and expenses to protect the company’s interest while maintaining relationships with the customer(Microsoft). Preparing and maintaining accurate forecasts of estimated costs at completion for the project was also crucial, as well as managing or performing the procurement process including labor, equipment, materials, and subcontracts. Providing the estimating department with actual cost information to enhance and increase the accuracy of future bids. Acting as a liaison between all parties, including the client, subcontractors, and vendors, is also important to facilitate construction activities including value engineering. Building and maintaining relationships was key to successful project management.

I have experience in servicing electrical systems, particularly in medium and high-voltage environments. I have also been trained in collaborative documentation using electronic records. I provided technical support both onsite and remotely and was responsible for emergency production in a 24/7 on-call environment. I also engaged with customers to develop sales leads focused on achieving the company's goals. As part of my job, I provided individual and group training for customers during commissioning and performed electrical testing at both the factory and onsite, including load banking. I have experience in analyzing test data and identifying deviations from acceptable values. Furthermore, I have worked with teams to manage company assets and control personal inventory. I take ownership of my assigned tasks and am passionate about seeing jobs through to successful completion.

• Implemented secure and reliable, classified and unclassified, voice, messaging, video, and data, telecommunications to surface, subsurface, air and ground forces in support of Command, Control, Computer, Communications, and Intelligence (C4I) for real-world operations and exercises and to U.S
• Naval, Joint and Coalition operating forces worldwide
• Network support for Defense Message System (DMS) to include the maintenance, repair, upgrades, and security of servers using Windows Enterprise systems.