Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Hobbies
Additional Information
Timeline
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Ruben Mora

Operations Supervisor
Chicago,IL

Summary

Quality expert who is successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Able to effectively motivate and work alongside a team in order to cultivate and elevate the business. Special experience in Practice Management Software(s) and third-party API software illustrated over 10 years of experience. Proactive in addressing any and all needs of an organization.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Operations Supervisor

Valenzano Wholesale Bakery
06.2020 - Current
  • Evaluate supply chain and manage logistical functions.
  • Enhance operational performance and reduce labor expenses by developing and optimizing standard practices.
  • Conduct root-cause analysis in deficient areas to identify and resolve central issues.
  • Procure contracting arrangements with sub-contractors and service providers.
  • Assist in recruiting, hiring and training of team members.
  • Direct product flow, and proactively communicate delays and challenges, as well as suggest resolutions.
  • Deliver business strategy and develop systems and procedures to improve operational quality and team efficiency.

Senior Systems Integration Manager

DecisionOne Dental Partners
01.2018 - 06.2020
  • Developed and implemented software training modules for all clinical and administrative team members.
  • Mapped out and executed overall software conversion strategy for any and all new acquisitions.
  • Provided on-site office support during software transition, including best practices in areas of: Customer Service, Accounts Receivable, Patient Recare, etc.
  • Utilized Patterson Eaglesoft, Dentrix, MOGO, and QDW Dental software to determine opportunities for consistent office practices.
  • Created ticketing system for 30+ offices in order to expedite team members' inquiries.
  • Tracked, prioritized and organized defects with QDW Dental, working with development team to facilitate timely corrections.
  • Generated and analyzed available software data to present effective quarterly strategies.
  • Analyzed overall software cost (user fees, monthly subscriptions, etc.) in accordance with overall company budget.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Hosted monthly feedback sessions to greatly increase employee confidence in utilizing software.

Training Manager

DecisionOne Dental Partners
01.2017 - 12.2017
  • Created new hire training guide, focusing on elements that make dentistry fun and easy to understand.
  • Developed online training modules and on-boarding agenda/training curriculum.
  • Developed foundational courses that focus more on: Accounts Receivable, Customer Service and Patient Recare.
  • Recorded and edited training videos/tutorials for use as resource tools.
  • Utilized Zoom, Webex, GoToMeeting for additional training platforms.
  • Organized and tracked individual team member training progress in order to identify areas of great need.
  • Led bi-weekly training courses for any incoming new hires, developing feedback each session in order to improve overall training structure
  • Created engaging dialogue with team members to better support overall business model and help inspire creative thinking.
  • Implemented overall feedback platform and ticket support system via Microsoft Office.

Transitions Manager

DecisionOne Dental Partners
12.2014 - 12.2016
  • Established effective rapport with new offices/team members post-acquisition.
  • Developed consistent practices in areas of Customer Service, Accounts Receivable, and Recare Systems.
  • Liaison between new acquisition and support center departments to ensure excellent support.
  • Held bi-weekly acquisition meetings to measure "Key Performance Indicators" and overall office success.
  • Facilitated employee conflict resolution, especially for new acquisitions.
  • Created "Transitions Playbook" to give general 90-day outline of new acquisition.
  • Supported new team members with software support (Patterson, Dentrix, QDW Dental, MOGO).

Business Assistant

DecisionOne Dental Partners
05.2013 - 12.2014
  • Provided exceptional customer service to patients, both existing and new.
  • Coordinated with various insurance companies to ensure quick claim adjudication.
  • Consulted with patients in order to develop treatment plans that were in step with patients' financial parameters.
  • Reviewed and optimized office schedule in order to maximize patient flow.
  • Maintained sanitary and OSHA compliant workplace.
  • Reviewed Profit & Loss statements to gauge success of practice, as well as identify areas of concern/improvement.
  • Provided exceptional phone etiquette when speaking to both existing and new patients.
  • Developed proficiency in utilizing software system.

Education

Associate of Science - Business Administration

Roosevelt University
Chicago
08.2016 - 05.2018

High School Diploma -

East Leyden High School
Franklin Park, IL
08.2006 - 06.2010

Skills

Bilingual

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Accomplishments

  • Nominated and received two "M.A.D.E." awards from DecisionOne Dental for excellence in the workplace. (2018-2019)
  • Received "Employee of the Year" award from Valenano Wholesale Bakery (2022)

Software

Microsoft Office (Word, Excel, PowerPoint, etc)

QDW Dental

Patterson Eaglesoft

Dentrix- Legacy and Ascend

Certification

OSHA

Hobbies

  • Volunteerism (St. Eugene School Volleyball Coach)
  • Reading/Creative Writing
  • Photography
  • Hiking/Wilderness

Additional Information

References:

  • Marco Modica, Co-Owner - Valenzano Wholesale Bakery * (773) 934-1625
  • Patricia Greco, Director of Human Resources - DecisionOne Dental Partners * (630) 234-5110
  • Sean Abrams, DDS * (847) 962-2308

Timeline

Operations Supervisor

Valenzano Wholesale Bakery
06.2020 - Current

Senior Systems Integration Manager

DecisionOne Dental Partners
01.2018 - 06.2020

Training Manager

DecisionOne Dental Partners
01.2017 - 12.2017

Associate of Science - Business Administration

Roosevelt University
08.2016 - 05.2018

Transitions Manager

DecisionOne Dental Partners
12.2014 - 12.2016

Business Assistant

DecisionOne Dental Partners
05.2013 - 12.2014

High School Diploma -

East Leyden High School
08.2006 - 06.2010
Ruben MoraOperations Supervisor
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