Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ruben Nieto

Bachelor Of Science, Business Administration With A Concentration In Real Estate
Rialto,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Experience Coordinator

Marshalls
08.2021 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
  • Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
  • Implemented and developed customer service training processes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Account Manager

Instep Management Group
06.2021 - 08.2021
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Liaised with marketing and sales teams to develop targeted campaigns.

Store Protection Specialist

DD's Discount Store
08.2020 - 12.2020
  • Conducted thorough investigations into incidents of theft or fraud, gathering evidence and working with law enforcement as necessary.
  • Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
  • Increased employee vigilance by providing ongoing education on loss prevention techniques and the importance of adhering to security protocols.
  • Trained personnel on security best practices, protocols and procedures.
  • Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
  • Developed and launched a loss-prevention program.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Trained all new executives and asset protection personnel.
  • Enhanced store security by conducting regular patrols and monitoring CCTV systems.
  • Conducted daily store walk-throughs to identify potential security risks.

Education

Bachelor of Science - Business Administration

California Baptist University
Riverside, CA
05.2001 -

Skills

Problem Resolution

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Certification

Microsoft Powerpoint 2019 Associate Certification

Interests

Sports

Fitness

Travel

Timeline

Customer Experience Coordinator

Marshalls
08.2021 - Current

Account Manager

Instep Management Group
06.2021 - 08.2021

Store Protection Specialist

DD's Discount Store
08.2020 - 12.2020

Bachelor of Science - Business Administration

California Baptist University
05.2001 -

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Ruben NietoBachelor Of Science, Business Administration With A Concentration In Real Estate