Ruben Orozco Gonzalez

Milpitas,CA

Summary

Enthusiastic management professional with a proven track record in staff supervision and team building. Achieved sales goals through meticulous employee performance monitoring and impactful sales coaching. Proficient in resolving complex issues and implementing proactive operational changes to enhance efficiency and overall performance.

Overview

years of professional experience

Work History

Associate Manager

Express

08.2024 - Current

Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
Increased sales through effective upselling techniques and in-depth product knowledge.
Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Trained employees in suggested selling and merchandising techniques to meet sales.
Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Implemented visual merchandising standards, crafting appealing store layouts that attracted customers'' attention.

Relationship Banker

Bank of America

09.2022 - 08.2024

Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
Facilitated customer transactions, including deposits, withdrawals and transfers.
Presented new and additional products and services to existing customers.
Assisted FCM with daily financial center operations and admin work.
Assisted with complex transactions using overrides and functions requiring additional authorization levels.
Trained new associates when hired.

Branch Manager

Freeway Insurance

01.2022 - 08.2022

Planned, coordinated and implemented recruiting and sales efforts for insurance office that lead to new agents and increased sales
Responsible for interviewing prospects and training new agents
Managed sales staff as well as daily production and commission reports making sure that production levels were exceeding expectations
Sold auto, homeowners, commercial & renters insurance.
Assessed employee performance and developed improvement plans.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Was able to become top 3 branch in the region within first 3 months of employment.

Area Manager

Blaze Pizza

03.2016 - 06.2021

Oversaw multiple restaurants, oversee 60+ employees, administrative duties including P&L statements,
Interviewing, Hiring, Terminations, Marketing, Training, Scheduling, Cost Management, Conduct audits,
Corporate meetings, Labor and Food cost management, Cash Handling, Customer Service
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Enforced discipline both on and off-field to lead team with highest personal standards.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

GED -

Wenatchee Valley College

Wenatchee, WA

2013

Skills

Team Development
Recruitment and Hiring
Customer Service
Team Leadership

Coaching and Mentoring
Operations
Problem-Solving
Visual Merchandising

Languages

Spanish

Timeline