RUBEN OROZCO ELIZALDE
Las Vegas,NV
Summary
Organized HVAC Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HVAC Technician
Legacy Air
12.2023 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Filled out detailed work orders for each job completed.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
HVAC Technician
Quick Refrigeration
03.2023 - 11.2023
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work
- Performed troubleshooting on HVAC systems to determine root cause of issues
- Repaired and replaced motors
- Read wiring diagrams to diagnose and repair units
- Filled out detailed work orders for each job completed
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
Tax Prep Support Specialist
Optima Tax Relief
02.2020 - 02.2023
- Collected tax information requested by the Tax Preparer and assisted with organizing documentation
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sr. Account Representative
Allstate Insurance Company
08.2017 - 01.2020
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information
- Displayed a consistent positive attitude towards customers, peers and other personnel
- Identified issues and took appropriate action to ensure speedy resolution
- Followed up with customers on unresolved issues
- Calculated quotes and educated potential clients on insurance options
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Education
High School Diploma -
Sonora High School
Brownson Technical School
Skills
- Troubleshooting Expertise
- Operation and Maintenance Expertise
- Air Conditioning Knowledge
- Thermostat Installation
- Testing Connections
- Powerful Negotiator
- Customer Service
- Extremely Organized
- MS Windows Proficient
- Self-Motivated
- Client Assessment and Analysis
- Quick Learner
- Strong Verbal Communication
- Sales
- Data Entry
- Quality Assurance and Control
- Conflict Resolution
- Detail Oriented
- Dedicated Team Player
- Organized Multi-Tasker
Certification
EPA Universal Certification
Accomplishments
- Perfect Attendance
- Named "Employee of the Month"
- Trained and Mentored 6 Employees.
Timeline
HVAC Technician
Legacy Air
12.2023 - Current
HVAC Technician
Quick Refrigeration
03.2023 - 11.2023
Tax Prep Support Specialist
Optima Tax Relief
02.2020 - 02.2023
Sr. Account Representative
Allstate Insurance Company
08.2017 - 01.2020
High School Diploma -
Sonora High School
Brownson Technical School
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