Ruben Ortega

• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Provided escorts for visitors as needed throughout the facility.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Assisted in the development and implementation of security policies and procedures.
• Confirmed visitor identification prior to granting entry into the building.

• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Kept detailed and updated records of calls in physical and electronic databases.
• Identified locations and needs of callers to accurately send assistance.
• Reported delays, accidents or other traffic and transportation situations.

I was hired for the South Texas Family Residential Center under a contract with ICE, but assigned to work in the Citrus County Detention Facility located in Lecanto, Florida. During my time at this facility, I worked several post assignments, but most of the time assigned to property, medical and tower control. Most of the duties included:

• Inspect cells and conducted random searches of common areas.
• Monitor daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Observe inmate behavior to prevent crime and escape attempts.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Maintain clear and open communications with all facility areas.
• Supervise residents during meal distribution and intake, recreation time and work-site performance.
• Receive property from incoming inmates, provided receipts and inspected items for contraband.
• Transport inmates to and from medical and dental appointments, funerals, work details and court hearings.

I worked as a Sergeant for RECANA Solutions at the Jim Hogg County Processing Center; currently processing detainees arrested by the Texas Department of Public Safety under Operation Lone Star. Several of my duties were, but not limited to:

• Pat down and strip searches.
• Conduct magistration of detainees.
• Issue of clothing, bedding, and other authorized items to inmates.
• Search prisoner cells and belongings for contraband and weapons.
• Conduct booking procedures on new inmates by performing fingerprinting and medical assessments.
• Monitored behavior of inmates to prevent escape attempts, crime and other dangerous activities.
• Inspected locks, window bars, doors and security systems to support escape prevention.
• Conducted scheduled cell security checks to verify presence of detainees.
• Assigned daily tasks and responsibilities to employees and filled out daily work logs.
• Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
• Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
• Maintained order in building and on grounds of prison.
• Supervised and made cell assignments.
• Prioritized and organized tasks to efficiently accomplish service goals.

Worked for AEPS as a Site Supervisor. I was in charge of all security for an ICE immigrants shelter. I started with only four security officers to run the outside perimeter of the shelter and then I was able to hire and train 18 officers. I established security posts on all entrances and staff them accordingly. I supervised employees working on two shifts of 12 hours each. My duties also included human resources; I will recruit, hire and train. I was in charge of have strong conversations with employees that needed to be let go or discipline. Also, Welcome new employees on day one, orientation, and make sure they have all paperwork needed to be send to HR. I was in charge of all scheduling and roosters. Part of my duties were to be in daily contact with the contractors, ICE personnel, suppliers and the client. I will attend phone and video conference calls every week and report any issues or finding to corporate. As a supervisor I had assigned a work cell phone and laptop, so I can work remotely and be available 24/7.

• MS Office knowledge.
• Work without supervision.
• IOS and android devices knowledge.
• CCTV and radio-based communications knowledge.
• Coordinated schedules and day-to-day activities of crew to satisfy site needs.
• Assigned work to employees based on project requirements and individual team member strengths.
• Prevented intrusion, criminal activity and vandalism.
• Set team schedules with clear understanding of coverage requirements.
• Report and stop unauthorized individuals and escorted off-premises.
• Supervised property entrances and exits and monitored employee safety.
• Recorded required data for incident reports.
• Managed security staff schedules for all shifts, minimizing overtime costs.
• Hired, trained and managed staff up to 15 officers.

Worked as Crowd Control for the Sames Auto Arena. I got assigned several posts at this job, but the most important were:

• Main and back stage security.
• Artist and staff escort.
• Parking and perimeter security checks.
• Assist local law enforcement personnel in any disturbance.
• Maintained control and order over large crowds at the venue.
• Circulated among patrons and employees to preserve order.
• Reported unusual and illegal activity on premises to prevented injury, incidents and crimes.
• Screened visitors and stowed away weapons and prohibited items.
• Provided friendly and professional assistance to employees, visitors and customers.
• Monitored building and property entrances and exits.
• Warned violators of rule infractions and escorted unauthorized persons off premises.
• Communicated with team members and building management via radio.

Worked as a Recruit Jailer for the Bexar County Sheriffs Office. I attended the academy introduction and basic jailer training. I was assigned most of the times to the medical department. I reported to the Sergeant or Lieutenant on duty. My duties were to relieve and do wellness checks for the officers assigned to the medium risk and high risk unit and to do inmate escorts.

• Escorts of inmates through out the facility.
• Supervise inmates during working hours.
• Prepare to respond to high risk situations and emergencies.
• Performed searches of people, mail items and dormitories.
• Followed daily routine schedule.
• Worked successfully with diverse group of coworkers.
• Prioritized and organized efficiently.

Worked for Check N Go as a Store Manager; offering loans and check cashing services. Started with the company as a customer service representative and then after a year got promoted to manager. I was in charge of the overall store operations and reported directly to the District Director of Operations. I performed all kind of office duties. Some of my responsibilities included,

• Cash Handling.
• Call management.
• Attend online video meetings.
• Review and submit credit applications.
• Build rapport with customers.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Hired, trained and managed team of 2 associates, including evaluating performance and enforcing disciplinary actions.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Counted cash drawers and made bank deposits.
• Addressed customer inquiries and resolved complaints.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Maintained daily record of all transactions.
• Delivered excellent customer service by greeting and assisting each customer.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Worked for a couple of months with AVIS car rental inside the Laredo Airport. I report to the Store Manager and my duties were primarily outdoors, including,

• Interact with customers and answer questions about the vehicle they selected.
• Clean and wash vehicles in and out.
• Maintain a daily report of all damages on vehicles,
• Verify on a daily basis that vehicles were ready to go.
• Drive vehicles to dealerships and mechanic shops for regular maintenance.
• Organize parking lot by moving vehicles around to have them more accessible for the customers.

Worked in the tools department as a part time sales associate, most of the time assigned to the sales floor, helping customers with questions they have about an specific product or by given them my recommendations. As well part of daily task were,

• Open/close registers.
• Process credit card, lease and layaway applications.
• Take payments.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Maintained knowledge of current promotions, exchange guidelines, and payment policies.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Processed orders through system and coordinated product deliveries.
• Sold various products by explaining unique features, building rapport and educating customers on proper application.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas organized and clean.

Worked for Enterprise as a part time service agent in the location inside the Laredo Airport. My duties were outside all the time, including,

• Move cars around on a daily basis in the parking lot and organize them by customer needs.
• Take vehicles to dealerships and tire shops to get them serviced.
• Drive vehicles to and from other locations.
• Clean and wash the vehicles in and out.
• Transport other employees between locations.
• Drive vehicles to the private airport and make sure they were ready to go for the customer.

As part of the management, my primary duties were to supervise the sales floor at all times, make sure every customer is being taken care of, review and approve transactions and act as the manager in the absence of the store or assistant manager. I was also one of the employees in charge of the firearms section; from processing applications, check customers background and prepare the gun for sale. Some of my daily tasks included,

• Inspect merchandise and lend accordingly.
• Sales and cross-selling.
• Process layaway's.
• Take payments.
• Open/close store.
• Call management.
• Make bank deposits.
• Pull out merchandise from the backroom and price it accordingly to put it for sale.
• Do audits.
• Inventory management.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
• Restocked shelves with current merchandise in attractive displays to promote sales.
• Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.

As a store manager, for EZ Money I was in charge of all store operations. I started with the company as customer service representative and then after 8 months I got promoted to manager. In this position I report to the district manager. My goal always was to make sure that every single customer understands the loan options we had and as well their responsibilities and repayment options. Part of the daily duties, were to go out and promote the store by visiting business nearby, shop plazas, flea markets, local events and interact as much as possible with people to offer our products and invite them to the store. My primary tasks included,

• Open/close store.
• Write checks.
• Bank deposits.
• Call management.
• Work collections and past due accounts.
• Review and submit credit applications.
• Attend meetings in and out of town.
• Daily conference calls.
• Process denial letters.
• File management.
• Do audits.
• Hiring.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Assumed positions of associate and assistant manager before promotion to store manager.
• Maintained daily record of all transactions.

Worked a sales associate for around 8 months, then moved up to key holder. Most of the time I was in the sales floor helping customers and supervising employees. As part of the management, I was in charge as well of receiving daily shipments from the warehouse, review merchandise logs, and approve bulk sales and discounts to wholesale customers. Daily duties included,

• Review daily schedules and make changes accordingly.
• Review and approve some tax free transactions for alcohol and tobacco.
• Sales and cross-selling.
• Interact with upper management.
• Inventory management.
• Do audits.
• Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
• Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.