Ruben Ortega

• Mentored fellow Lead clerks, clerks providing guidance on best practices and improving overall team performance.
• Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
• Administrated changes throughout displays, endeaps and the Wall of Value having effectively/efficient communication to ensure store expectations.

Coached employees on proper blade handling and donation/ reclamation procedures, to ensure disposing of hazardous goods in a proper fashion.

• Understanding store sales and projections to order efficient maintaining stocked shelves throughout the day ensuring every opportunity of sale is presentable.
• Oversaw multiple employees nightly to be aware of time management to maintain efficiency in work performance. Consistently coached employees on reasonable expectations to ensure store quality and maintain cleanliness throughout the night.
• Receiving vendors entering accurate information verifying invoices to its accuracy. Keeping back room expectations to the highest level of standard to ensure cleanliness and safety.

• Assisted management as needed, ensuring store expectations throughout the store are met. Having effective communication and engaging with customers to assistant with any requests providing optimal customer service.
• Managed system transactions including cash, debit,returns ‚issuing refunds, selling gift cards and approving checks. Knowledgeable on Western union, and check cashing to meet store guidelines
• Able to communicate effectively with customers, employees, and vendors. Handled customer inquiries with professionalism and efficiency having knowledge of store policies and practices.
• Tactically allocated displays and merchandising throughout the store. Ensured accuracy in inventory guidelines to display and maintain. Knowledgeable in quarterly inventory expectations to ensure accuracy on business's needs.
• Flexible mindset for workplace flexibility, performed primary obligations effectively and accurately. Supportive of all shifts in decision making, conflict resolution, and strategic planning enabling efficient organization development.
• Delegated numerous employees within departments to ensure store quality. Balanced breaks and lunches throughout the daily schedule.
• Mentored junior clerks, providing guidance on best practices and improving overall team performance.
• Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
• Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
• Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.

• Worked under guidance of experienced professionals to learn trade best practices and techniques.
• Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Adhered to company policies, procedures, and safety guidelines during daily work activities.
• Partnered With Store management to learn micro strategies ,Kronos operating system, daily store operations which includes but not limited to labor, store, and Company finances, stales/damages best practices.

• Over see daily operations of the store, The Assistant Store Manager plays a crucial role in supporting the Store Manager in overseeing store operations, ensuring compliance with company policies, and maintaining a safe and pleasant shopping environment. This position involves managing the grocery department, monitoring store conditions, and leading by example to foster a positive workplace culture. The Assistant Store Manager is also responsible for achieving sales goals, managing labor costs, and ensuring product quality and availability.
• Supervise staff: Train new staff, evaluate employee performance, and provide feedback
• Set goals: Collaborate with team leads to set and achieve goals for their team
• Purchase inventory: Buy inventory based on customer interest, new product availability, and current trends
• Ensure compliance: Ensure the store complies with company safety procedures
• Create a positive work environment: Lead by example to create a positive work culture
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.