Ruben Perez
Phoenix,AZ
Summary
Prison Fellowship Volunteer with extensive experience in organizing and supporting special events and programs. Skilled in community outreach, volunteer training, and environmental education. Bringing strong communication, problem-solving, and team leadership abilities to foster a positive and inclusive environment.
Overview
15
15
years of professional experience
Work History
Prison Fellowship Volunteer
Prison Fellowship
03.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Strengthened volunteer team effectiveness by providing training sessions.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Facilitated community outreach to expand participation and support.
- Tracked service activities and outcomes against outlined plans and goals.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Helped create comprehensive program to meet inmate needs.
Venue Manager
The Ashley Castle
08.2009 - Current
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Education
GED -
State of Arizona
Winslow, AZ09-2003
Skills
- Organized and Efficient
- Attention to Detail
- Adaptability and Dependability
- Public Speaking
- Event Setup
- Event Planning
- Community Outreach
- Deadline Adherence
- Volunteer Recruitment
- Client relations strength
- Project Oversight
- Problem-Solving
- Time Management
- Reliability
- Multitasking Abilities
- Self Motivation
- Excellent Communication
- Organizational Skills
- Problem-solving abilities
- Personal Counseling
Accomplishments
- Collaborated with team of approximately 5 individuals in the development of a Father Daughter Dance for newly released inmates to introduce skills as a father reintroduced to their daughters.
Languages
Spanish
Professional Working
Timeline
Prison Fellowship Volunteer
Prison Fellowship
03.2022 - Current
Venue Manager
The Ashley Castle
08.2009 - Current
GED -
State of Arizona
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