Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruben Pimentel

West New York

Summary

Dynamic sales associate with a proven track record at H&M, excelling in customer service and relationship building. Skilled in visual merchandising and inventory management, I foster brand loyalty and enhance shopping experiences. Known for my exceptional problem-solving abilities and teamwork, I thrive in fast-paced environments while maintaining a flexible schedule. My experience in retail and customer service combined with my education and knowledge in literature have made me a highly competent team member in any area I am in.

Overview

5
5
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
06.2021 - Current
  • Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
  • Assisted in visual merchandising, maintaining appealing store displays to drive sales engagement.
  • Managed inventory levels, ensuring product availability and organization within stockroom.
  • Educated customers on product features and benefits, facilitating informed purchasing decisions.
  • Trained new associates on operational procedures and customer service standards for efficiency.
  • Monitored sales floor activities, identifying areas for improvement in customer interaction techniques.
  • Contributed to loss prevention efforts by maintaining awareness of store policies and security measures.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant

Christy Rilling Studio
05.2023 - 08.2023
  • Assisted in fabric sourcing, ensuring quality and alignment with design specifications.
  • Managed inventory of materials, streamlining procurement processes for efficiency.
  • Researched fashion trends and competitor designs to inform design strategies.
  • Contributed to a positive work environment by fostering strong relationships with fellow team members and providing support when needed.

Receptionist Intern

New Jersey City University
09.2021 - 05.2023
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
  • Coordinated appointment scheduling for faculty and staff, enhancing office efficiency.
  • Assisted in maintaining accurate visitor logs and ensuring compliance with security protocols.
  • Utilized multi-line phone system to handle incoming calls and relay messages promptly.

Sales Associate

American Eagle Outfitters, Inc
11.2020 - 01.2021
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Arts - English Literature

New Jersey City University
Jersey City, NJ
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Assistant

Christy Rilling Studio
05.2023 - 08.2023

Receptionist Intern

New Jersey City University
09.2021 - 05.2023

Sales Associate

H&M Hennes & Mauritz
06.2021 - Current

Sales Associate

American Eagle Outfitters, Inc
11.2020 - 01.2021

Bachelor of Arts - English Literature

New Jersey City University

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