Ruben Ramirez
Dallas,United States
Summary
Process Improvement Specialist with a background in Project Management and technical operations. Highly skilled in process controls, and leading cross-functional teams through complex organizational changes. Demonstrated success in streamlining claims and onboarding procedures, creating formal training programs, and advocating for departmental interests in change control forums. Committed to continuous improvement and maintaining rigorous documentation standards to support scalable business growth.
Overview
6
6
years of professional experience
Work History
Design Support Specialist
Siplast
05.2025 - Current
- Managed the end-to-end business process for technical assembly documentation; established quality controls and approval workflows to ensure 100% accuracy and compliance with organizational standards.
- Collected and analyzed geographic data to generate organization-wide territory maps; leveraged data visualizations to support strategic planning for Sales, Customer Care, and Technical departments.
- Resolved complex technical problems by interpreting policy guidelines and collaborating with cross-functional teams; identified process gaps and implemented sustainable solutions to improve client satisfaction scores.
- Monitored and reported on key performance indicators (KPIs), consistently meeting or exceeding SLA standards for technical specifications; identified opportunities for process redesign to reduce turnaround times.
- Maintained formal process documentation and provided technical training to internal and external stakeholders; translated complex technical specifications into actionable business cases and presentations for diverse audiences.
Guarantee Services Representative
Siplast
04.2023 - 05.2025
- Acted as a central liaison to collect and define process requirements from diverse stakeholders; synthesized input from accounting and field operations to ensure project alignment and cross-functional buy-in.
- Identified and implemented process improvements for the claims management workflow; redesigned the intake system for defective materials, resulting in increased efficiency and more sustainable business practices.
- Resolved complex transactions by interpreting organizational policies and guidelines; served as a subject matter expert to educate stakeholders on formal procedures and ensure compliance with internal controls.
- Provided strategic support to senior leadership by managing high-level business processes during transitions; participated in cross-functional efforts to ensure departmental interests were represented in broader organizational changes.
- Developed and delivered formal training programs on operational policies and procedures; created documentation and presentations to onboard personnel and ensure consistent execution of business processes.
- Monitored and reported on process data and service level metrics to ensure peak productivity; analyzed trends in performance data to identify gaps requiring additional review or intervention.
Activations & Onboarding Associate
Capital One
11.2019 - 04.2023
- Established a formal reporting cadence for senior leadership; analyzed and measured process data to produce monthly business updates that tracked departmental milestones and project performance.
- Designed and implemented a comprehensive training program for internal and external stakeholders; developed formal documentation and instructional materials to streamline the client onboarding process.
- Served as a strategic lead for a major Business Resource Group, representing diverse interests across the organization; collaborated with cross-functional leadership teams to drive engagement and align group initiatives with corporate goals.
- Demonstrated a strong trajectory of professional growth, progressing from high-volume operations to Strategic Project Management; completed intensive leadership development programs (CFAM, Activations & Onboarding) focused on process governance and organizational change.
Education
Bachelor of Arts - Social Science & Organizational Development
University of North Texas
Denton, TX05-2019
Associate of Arts - Graphic Design & Communication
Northwest Vista College
San Antonio, TX05-2017
Skills
- Leadership & Communication
- Team Management
- Client Satisfaction
- Computer Literacy
- Google Suites
- Microsoft Office
- Adobe Creative Suite
- SalesForce
- Training & Onboarding
- Creative & Critical Thinking
Timeline
Design Support Specialist
Siplast
05.2025 - Current
Guarantee Services Representative
Siplast
04.2023 - 05.2025
Activations & Onboarding Associate
Capital One
11.2019 - 04.2023
Bachelor of Arts - Social Science & Organizational Development
University of North Texas
Associate of Arts - Graphic Design & Communication
Northwest Vista College