Ruben Ramos
Midland,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Aris Water
11.2023 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Walked user through series of steps to determine problem and implement likely solution.
- Oversaw installations of new technology and new personnel training.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Installed new desktop systems and migrated data to new machines.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Provided end-user system and equipment training.
- Responded to inquiries by phone, email and walk-up requests.
- Worked with document imaging technologies and deployment software.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
IT Technician
Core Fueling
12.2021 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Monitors.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recovered critical information from data back ups to restore functionality.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Set up and maintained user accounts and client access.
- Recommended new and replacement hardware and software purchases.
PC/Network Technician
Midland College
03.2020 - 12.2021
- Resolved tickets and smoothly escalated advanced issues with detailed information about findings and corrective attempts
- Processed incoming support requests and documented the successful actions taken to resolve each
- Installed and integrated new hardware and software systems into the existing infrastructure
- Created and revised user instructions, procedures, or manuals for consistent
IT Technician
Smith Industries
06.2018 - 02.2020
- Checked PCs and laptops thoroughly to troubleshoot and resolve customer issues
- Set up computers, installed hardware, and configured settings for customers
- Added new hardware, software, security patches, and other updates to improve functionality of computer systems
- Installed conduit, connection boxes, and devices to complete networks and tested pieces for functionality
- Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance
- Customized the system, software and hardware settings to meet the specific needs of each user
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Collaborated with staff, users, and management to establish requirements for new systems or modifications
- Prepared evaluations of software or hardware, and recommend improvements or upgrades
- Patched software programs to close security loopholes and update systems with the latest functionality.
Education
High School Diploma -
Midland Senior High School
Midland, TXBachelor of Science - Infomation Technology
Western Governors University
Salt Lake City, UT01.2025
Skills
- Network troubleshooting support
- Hardware installation
- Computer troubleshooting
- Settings configuration
- User Account Creation
- Camera Installation
- Account Creation
- Help desk support
- Virus and malware prevention
- Application installations
- Wireless Networking
- Helpdesk services
- Imaging
- Active Directory Administration
- Azure Administration
- SCCM Administration
- System Administration
- Software Installation
- Incident Management
- Remote Support
Certification
- ITIL 4 Foundations - 2024
Timeline
Help Desk Support Specialist
Aris Water
11.2023 - Current
IT Technician
Core Fueling
12.2021 - Current
PC/Network Technician
Midland College
03.2020 - 12.2021
IT Technician
Smith Industries
06.2018 - 02.2020
High School Diploma -
Midland Senior High School
Bachelor of Science - Infomation Technology
Western Governors University
- ITIL 4 Foundations - 2024
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