Ruben Reyna
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Client Success Partner/Team Lead
SpotOn
01.2025 - Current
- Serve as a strategic advisor to a portfolio of small to mid-sized business clients, ensuring they maximize the value of SpotOn's payment and software solutions
- Collaborate cross-functionally with Sales, Product, and Support teams to deliver exceptional service and results
- Developed and implemented operational strategies to optimize client engagement and retention.
- Develop and implement team processes that improve efficiency, collaboration, and customer outcomes
- Monitor team performance metrics and provide regular reporting and feedback to senior leadership
Account Manager
Grubhub
03.2023 - 01.2025
- Analyzed customer feedback to identify opportunities for improvement, resulting in a 30% increase in customer satisfaction scores.
- Maintained a book of business of over 3,000 accounts, and reduced territory churn to less than 2%.
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction, and identify areas for revenue growth.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
Customer Success Agent
INFI
01.2022 - 03.2023
- Developed a knowledge base of common issues and solutions to improve customer self-service, and reduce the need for technical support.
- Provided technical support to customers, resulting in a 30% decrease in customer service inquiries.
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Maintain a book of business of 300+ accounts.
Assistant Store Manager/Supervisor
Vans
01.2016 - 01.2022
- Analyzed store performance trends, and created action plans to improve store operations.
- Monitored store performance metrics, and identified areas of improvement to ensure store profitability.
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency.
Education
B.S - Marketing
Northeastern Illinois University
12-2022
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in [Salesforce, Jira, ADP, META]
- Operations management
- Marketing knowledge
- Strategic planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Success Partner/Team Lead
SpotOn
01.2025 - Current
Account Manager
Grubhub
03.2023 - 01.2025
Customer Success Agent
INFI
01.2022 - 03.2023
Assistant Store Manager/Supervisor
Vans
01.2016 - 01.2022
B.S - Marketing
Northeastern Illinois University
Similar Profiles
Anthony CampagnaAnthony Campagna
Hospitality Specialist at SpotOnHospitality Specialist at SpotOn
Isaac AvilaIsaac Avila
Helpdesk Technician II at SpotOnHelpdesk Technician II at SpotOn
MALENA CHAZAROMALENA CHAZARO
Hospitality Specialist at SpotOnHospitality Specialist at SpotOn
Pallavi M Pallavi M null
Team Lead, Partner Success Coordinator at iSOCRATESTeam Lead, Partner Success Coordinator at iSOCRATES
Olivia TchaliovaOlivia Tchaliova
Team Lead, Customer Support and Client Success at YotpoTeam Lead, Customer Support and Client Success at Yotpo