Ruben Rodriguez
Pasco,WA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Dutch Bros. Proven ability to train and mentor employees while maintaining high standards in cash handling and inventory management. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Team Member (Seasonal)
Hollister
Kennewick, WA
11.2020 - 02.2021
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Crew Member
McDonald's
Pasco, WA
04.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Shift Lead
Dutch Bros
Pasco, WA
07.2022 - 12.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Teller
Gesa Credit Union
Pasco, WA
04.2024 - 07.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
- Properly ensuring that IT and Compliance tickets are created and submitted for members
Education
High School Diploma -
Connell High School
Connell, WA06-2022
Bachelor of Science - Computer Science
Seattle University
Seattle, WA05-2026
Bachelor of Arts - Education
Washington State University
Richland, WA06-2026
Skills
- Customer service
- Employee training
- Cash handling
- Inventory management
- Communication skills
- Team collaboration
- Crew coordination
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
Gesa Credit Union
04.2024 - 07.2024
Shift Lead
Dutch Bros
07.2022 - 12.2024
Crew Member
McDonald's
04.2021 - 08.2022
Team Member (Seasonal)
Hollister
11.2020 - 02.2021
High School Diploma -
Connell High School
Bachelor of Science - Computer Science
Seattle University
Bachelor of Arts - Education
Washington State University