Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ruben Rodriguez

Pompano Beach,FL

Summary

Accomplished operations manager with a track record of enhancing service quality and efficiency. Skilled in staff training, inventory management, and compliance, consistently delivering exceptional customer experiences while optimizing operational performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Miles Goldstein Real Estate
Aventura, Florida
07.2025 - Current
  • Assisted clients in buying, selling, and leasing residential properties.
  • Conducted market research to determine property values and trends.
  • Organized property viewings and open houses for potential buyers.
  • Negotiated contracts and agreements between buyers and sellers.
  • Maintained updated knowledge of local real estate markets.
  • Responded promptly to client inquiries via phone or email.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Ensured all transactions followed state laws regarding real estate practices.

General Manager of Operations

Pasquales Pizza
Pembroke Pines, Florida
08.2023 - 04.2025
  • Oversaw daily operations to ensure efficient service and customer satisfaction.
  • Managed staff scheduling and maintained optimal workforce levels throughout shifts.
  • Maintained cleanliness and organization in kitchen and dining areas for safety compliance.
  • Monitored food preparation processes to uphold quality standards and safety regulations.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Addressed customer inquiries and resolved issues to foster a positive dining experience.
  • Resolved escalated customer service issues in a timely manner.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Negotiated contracts with vendors for goods or services needed by the organization.
  • Provided strategic direction to staff members in order to maximize productivity.
  • Ensured compliance with safety guidelines by regularly inspecting work areas.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Delegated work to staff, setting priorities and goals.

General Manager

Pasquales Pizza Co
Coconut Creek, Florida
07.2014 - 04.2025
  • I started in my sophomore year of high school as a busboy and dishwasher, learning proper procedures to ensure safety and cleanliness.
  • Around six months later, I was promoted to the 'cold station.' My responsibilities included, but were absolutely not limited to, preparing subs and salads for both in-house customers and clients in need of catering portions. As well as being held responsible for preparing all of the 'backups' for not only my station, but also for the entire restaurant to ensure success.
  • After mastering the cold station, I was promoted to the 'slice station,' where my responsibilities included operating a 500-degree oven, preparing various foods such as slices of pizza and other Italian hot dishes. As well as assisting the front personnel with customer orders on the 'POS' system, over the phone, and in person! As well as expediting them accordingly. I also assisted the 'pizza maker' in making sure his oven was maintained and wasn't burning pizzas, as well as making sure he was stocked, enabling him to operate efficiently.
  • Gradually, I taught myself how to make pizzas and took tips and tricks from various pizza makers, including my father, who is the owner. Eventually, I was promoted to 'pizza maker,' where I was not only responsible for the obvious preparation of pizza, but also for other tasks. This included everything from greeting customers walking in the door to grouping customer delivery orders based on address for our drivers. Too, coordinating with our kitchen staff in the back, ensuring all the food, whether a salad or a hot pasta dish, came out together, so everyone sitting at the table got their food at the same time. From checking in Sysco, Roma, and Cheney Brother deliveries, rotating and following safety protocols, to delegating the proper amount of yeast in the day's many batches of dough, or going through the restaurant with the local health inspector, ensuring safe operation and procedures. There were many hours spent on my hands and knees cleaning or bleaching floors or equipment. Always keeping the success of the restaurant in mind, it didn't matter what 'station' or position I was working that day; the goal remained the same. I jumped around all day long assisting the chefs and the counter personnel, both in person and over the phone.

Owner/Operator

Oakbrook Advisors
Boca Raton, Florida
08.2021 - 12.2022
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Developed business plan and budget to maximize profitability.
  • Assisted clients in selecting suitable insurance policies based on individual needs.
  • Educated clients about coverage options and policy details during consultations.
  • Collaborated with agents to gather necessary documentation for underwriting decisions.
  • Reviewed policy terms and conditions to ensure compliance with industry standards.

Education

High School Diploma -

Marjory Stoneman Douglas
Parkland Florida
07-2016

Skills

  • Real estate transactions
  • Operations management
  • Customer service
  • Staff training
  • Inventory management
  • Compliance enforcement
  • Insurance industry experience
  • Food safety compliance
  • Vendor negotiation

Certification

  • 2-15 Life,Health & Annuity License
  • Florida Real Estate License
  • ServSafe Manager Certificate

References

References available upon request.

Timeline

Real Estate Agent

Miles Goldstein Real Estate
07.2025 - Current

General Manager of Operations

Pasquales Pizza
08.2023 - 04.2025

Owner/Operator

Oakbrook Advisors
08.2021 - 12.2022

General Manager

Pasquales Pizza Co
07.2014 - 04.2025

High School Diploma -

Marjory Stoneman Douglas

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