Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ruben Roman

KISSIMMEE,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

38
38
years of professional experience

Work History

Granite Installer

Granite Counters Rock
04.2006 - Current

Wait Staff Member

Madison Et Jardín Restaurant
03.2003 - 04.2005
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Fine dining waiter for acclaimed Orlando Restaurant Table side service : spinach salad, banana foster and Caesar salad

Wait Staff Member

Antonio's La Fiamma
03.2000 - 03.2003
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Wait Staff Member

Walt Disney World Company
04.1989 - 05.2000
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Cultivated warm relationships with regular customers.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Wait Staff Member

Walt Disney World Company
01.1986 - 03.1989
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

General -

Pedro Albizu Campos, Levittown PR
05.1985

Skills

  • Repairs Knowledge
  • Polishing Skills
  • Finishing Work
  • Safety Awareness
  • Blueprint Reading
  • Project Management
  • Surface Sealing
  • Cost Estimation
  • Hand Tools
  • POS System Operation
  • Table Setting Knowledge
  • High-Volume Dining
  • Food and Beverage Pairings
  • Wine Pairings
  • Hospitality Service Expertise
  • Wine Service
  • Dining Area Maintenance
  • Order Accuracy

Languages

Spanish
Native or Bilingual

Timeline

Granite Installer - Granite Counters Rock
04.2006 - Current
Wait Staff Member - Madison Et Jardín Restaurant
03.2003 - 04.2005
Wait Staff Member - Antonio's La Fiamma
03.2000 - 03.2003
Wait Staff Member - Walt Disney World Company
04.1989 - 05.2000
Wait Staff Member - Walt Disney World Company
01.1986 - 03.1989
Pedro Albizu Campos - General,
Ruben Roman