Ruben Romero
Montebello,CA
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
13
13
years of professional experience
Work History
Store Manager
Vintage By Round Two
09.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Returns Specialist
Vans Distribution Center
01.2011 - 09.2016
- Documented returned product details in the inventory tracking system.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Operated electric pallet jack, forklift and manlift.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Education
Certification - Computer Systems Analysis
UEI College - Huntington Park, CA
Huntington Park, CA08.2010
Skills
- Team Development
- Partnership Building
- Store Merchandising
- POS Systems
- Personnel Development
- Team Leadership and Coaching
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Vintage By Round Two
09.2016 - Current
Returns Specialist
Vans Distribution Center
01.2011 - 09.2016
Certification - Computer Systems Analysis
UEI College - Huntington Park, CA
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