Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Ethnicity
Timeline
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RUBEN RUIZ GARCIA

Haines City,FL

Summary

Dynamic professional with over a decade of experience in customer service and sales, notably at AT&T. Excelled in roles requiring analytical skills and problem-solving, enhancing customer satisfaction and efficiency. Proven track record in CRM software proficiency and teamwork, achieving significant client engagement and sales success.

Overview

17
17
years of professional experience

Work History

Utilities

Disney world
Disney Springs
01.2023 - 01.2024
  • Utilities Services
  • Park Maintanance
  • Identified potential hazards related to utilities operations and reported them promptly.

Customer Experience Agent

Conduent Careplus n Humana
08.2021 - 11.2023
  • Inbound and outbound calls, pharmacy, claims, billing, EOC and authorizations
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Stenographer

Law Office Services
05.2018 - 12.2022
  • Utilized computer software programs such as Microsoft Word and Excel to create documents.
  • Communicated with court administrators to coordinate and schedule transcription services.
  • Read portions of transcripts out loud during proceedings.
  • Assisted in the preparation of reports by collecting relevant information from audio sources.

Beta Tester

Splice.com
01.2016 - 12.2022
  • Reviewed software for compatibility with existing systems and hardware.
  • Utilized virtual environments when needed for testing purposes.

Law Firm Intake Specialist

Law Office Services
02.2020 - 01.2021
  • Customer service specialist inbound and outbound calls
  • Monitored client progress and updated case files accordingly.
  • Utilized case management systems to track client cases from intake through to completion.

Mobility Sales & Service Representative

AT&T
02.2007 - 05.2018
  • 11 years customer service experience
  • mobility sales, internet, home services, apps, DTV product
  • smart watches, tablets, ipads
  • new accounts
  • billing
  • tech support

Education

Bacherlor Degree - Computer Science

University Ana G. Mendez
San Juan, Puerto Rico
01.2005

Skills

  • Sales
  • Customer Service
  • Teamwork
  • Utilities Optimization
  • Cost Reduction
  • Efficiency Improvement
  • Compliance
  • Analytical Skills
  • Problem-Solving Skills
  • Keyboarding Skills
  • Webmaster
  • Cold calling
  • Sales consultation
  • Sales closing
  • CRM software proficiency
  • Systems and software expertise
  • Client engagement
  • CRM proficiency

Languages

  • English
  • Spanish

Personal Information

Date of Birth: 01/26/82

Ethnicity

Hispanic

Timeline

Utilities

Disney world
01.2023 - 01.2024

Customer Experience Agent

Conduent Careplus n Humana
08.2021 - 11.2023

Law Firm Intake Specialist

Law Office Services
02.2020 - 01.2021

Stenographer

Law Office Services
05.2018 - 12.2022

Beta Tester

Splice.com
01.2016 - 12.2022

Mobility Sales & Service Representative

AT&T
02.2007 - 05.2018

Bacherlor Degree - Computer Science

University Ana G. Mendez

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RUBEN RUIZ GARCIA