Ruben SalasPena
Laredo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Transportation Technician
U. S. Air Force
San Antonio, TX
07.2009 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
Concentrix
Laredo, TX
08.2019 - 12.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Cook
Burger King
Laredo, TX
02.2019 - 07.2019
- Transitioned between breakfast and lunch service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Ordered and received products and supplies to stock kitchen areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
Education
No Degree - Information Technology
J Sargent Reynolds
Richmond, VAHigh School Diploma -
Indio High School
Indio, CA04.1989
Skills
- Data Entry
- MS Office
- Cultural Awareness
- Good Telephone Etiquette
- Interpersonal Communication
- Excellent Communication
- Flexible and Adaptable
- Critical Thinking
- Active Listening
- Analytical and Critical Thinking
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Concentrix
08.2019 - 12.2019
Cook
Burger King
02.2019 - 07.2019
Transportation Technician
U. S. Air Force
07.2009 - Current
No Degree - Information Technology
J Sargent Reynolds
High School Diploma -
Indio High School