Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ruben Sanchez

Kissimmee,FL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Costumer Service Agent

Alaska Airlines
Orlando, FL
01.2024 - Current
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Recognized by management for providing exceptional customer service.

Ride Attendant

Universal Orlando
Orlando, FL
05.2021 - Current
  • One of my roles at Universal was to facilitate and provide the best experience for the guests.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Supervising ride operations.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.

Amazon Ambassador

Amazon
Orlando
11.2020 - 07.2023
  • Lead Ambassador at (DFL4) Delivery Station for over 1 year
  • Increased sales by attending local events and educating customers on offered services.
  • Expert in Picking, Inbound, Stowing, etc.
  • Effective in a fast-paced environment, able to multi-task in challenging situations, and meet critical deadlines.
  • Assisting managers with multiple projects to improve productivity for the company.
  • Able to keep track of multiple products to facilitate all levels of production for the company through different systems (Excel, PowerPoint & Word Doc).

Assistant

Sir Speedy Print Company
Longwood
03.2018 - 03.2020
  • I was an assistant at Sir Speedy Company. My role was to assist my manager with the production of flyers for special events for hotels, advertisements for large companies, and promotion of clubs.
  • The way we executed this task was through business cards, posters, banners, signs, etc.
  • 3D printing
  • Screen Print Experience.
  • Expert at RICOH production printing.

Education

Bachelor of Science - Project Management

Florida Technical College
Orlando, FL
03-2027

High School Diploma -

Bethel Evangelical High School
Dominican Republic

GED -

Universidad Central Del Este
Dominican Republic

Skills

  • Key 40 wpm
  • Leadership skills
  • Customer service
  • Bilingual (Spanish) - Fluent
  • Knowledge of Microsoft Office software applications
  • Word
  • Excel
  • PowerPoint
  • Information Updates

Certification

  • General academics
  • Computer system
  • Industrial Electrical Technology

Languages

Spanish
Native/ Bilingual

Timeline

Costumer Service Agent

Alaska Airlines
01.2024 - Current

Ride Attendant

Universal Orlando
05.2021 - Current

Amazon Ambassador

Amazon
11.2020 - 07.2023

Assistant

Sir Speedy Print Company
03.2018 - 03.2020

Bachelor of Science - Project Management

Florida Technical College

High School Diploma -

Bethel Evangelical High School

GED -

Universidad Central Del Este

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Ruben Sanchez