Ruben Serna
Las Vegas,NV
Summary
Seasoned finish carpenter and business owner with a proven track record at Martin Harris Construction. Exceptional customer service and woodworking craftsmanship. Consistently exceeds client expectations. Bilingual in English and Spanish. Excels in team collaboration and project management, significantly enhancing property values and client satisfaction through high-quality finishes and efficient operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Finish Carpenter
Martin Harris Construction
09.2015 - 11.2018
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
- Collaborated with other carpenters, journeymen and supervisors to complete projects.
- Reduced waste and costs by accurately measuring, cutting, and installing trim work, cabinetry, moldings, and other custom woodwork components.
- Achieved customer satisfaction through precise alignment of doors, windows, staircases, and built-in furniture installations.
- Boosted property values for clients through high-quality woodworking craftsmanship in both new constructions and remodels.
- Studied specifications in building plans to determine dimensions and materials required.
- Maximized the longevity of woodwork installations by applying appropriate treatments, such as staining or painting, to protect against damage and wear.
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Enhanced client satisfaction by delivering high-quality finish carpentry work on time and within budget.
Customer Service Representative
JR Construction
02.2011 - 12.2013
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Finish Carpenter
Custom Installation
02.2019 - Current
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
- Provided exceptional customer service by addressing clients'' concerns promptly and offering solutions tailored to their needs.
- Reduced waste and costs by accurately measuring, cutting, and installing trim work, cabinetry, moldings, and other custom woodwork components.
Carpenter Foreman
Mackiver Inc.
05.2008 - 11.2010
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
- Maintained organized records of blueprints, plans, and specifications for easy access during the construction process.
- Collaborated closely with clients to understand their requirements and deliver customized solutions tailored to their needs.
- Oversaw schedules and assignments for Number personnel.
- Mentored junior carpenters to develop their skills, ensuring a well-trained workforce for future projects.
- Provided feedback to workers on job performance and safety procedures.
Owner
CIESA
01.1998 - 09.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
5 Years University - Business Administration
UABC
Ensenada Baja California 07.1993
Skills
Great experience with customer service and wood working installation products
Bilingual English and Spanish
Very hard worker organized and well team work
Certification
CPR
Forklift operator
Boom lift operator
Aerial lift operator
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Finish Carpenter
Custom Installation
02.2019 - Current
Finish Carpenter
Martin Harris Construction
09.2015 - 11.2018
Customer Service Representative
JR Construction
02.2011 - 12.2013
Carpenter Foreman
Mackiver Inc.
05.2008 - 11.2010
Owner
CIESA
01.1998 - 09.2007
5 Years University - Business Administration
UABC