Summary
Overview
Work History
Education
Skills
References
Timeline
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Ruben Sosa

Tucson,AZ

Summary

Dynamic professional with proven ability to deliver high-quality results in fast-paced environments. Expertise in multitasking and improvisation enhances customer and coworker experiences. Committed to contributing to team-oriented workplaces while pursuing continuous learning and professional growth.

Overview

4
4
years of professional experience

Work History

Ross Associate

Ross Dress for Less
Tucson, AZ
09.2021 - 04.2022

Cashier

  • Learned the roles of other departments to provide coverage and keep the store operational.
  • Operated the cash register, collected payments, and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Helped fellow cashiers resolve technical, service, and customer issues to maintain team efficiency and customer satisfaction.
  • Assisted in ringing up sales at registers, and bagging merchandise.

Security

  • I observed patrons and customers to quickly address security situations.
  • Supervised property entrances and exits, and monitored employee safety.
  • Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
  • Followed established security and safety procedures, and posted orders to include enforcement of company rules, policies, and regulations.

Sales floor.

  • Assessed floor displays to restock merchandise.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Followed company policies, rules, and procedures to promote company goals and maintain safety.
  • Maintained knowledge of current sales and promotions, security practices, and policies regarding payment and exchanges.

Service Associate

Del Sol marketplace
Tucson, AZ
09.2019 - 02.2021

Service Associate

  • Assisted with training new associates on processes and procedures.
  • Assisted customers by finding solutions to complaints, concerns and inquiries.
  • Completed the opening and closing checklist each day to keep the team on track and the business ready for customers.
  • Prepared daily cash register drawers by carefully counting out correct change levels, and documenting totals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Authorized discounts and special actions to resolve customer disputes, and maintain satisfaction.
  • Cleaned sinks, floors, and mirrors to keep bathrooms sanitized, organized, and stocked.
  • Followed proper safety protocols while refilling propane tanks and RV campers.

Team Member

Krispy Kreme
El Paso, TX
02.2018 - 09.2018

Team member

  • Provided quality customer service to customers at the front end and the drive-through.
  • Prepared daily cash register drawers by carefully counting out correct change levels, and documenting totals.
  • I worked hard to learn the required tasks quickly, to maximize performance.
  • I looked for ways to go above and beyond job requirements.
  • Inspected building perimeters, removed trash, and swept sidewalks to keep outside areas organized and tidy.
  • Kept bathrooms in a clean, functional condition by scrubbing stalls, cleaning toilets, and tidying storage shelves.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Cashier

Walmart
El Paso, TX
11.2017 - 01.2018

Walmart cashier

  • Assisted customers with locating items, answering questions, and providing customer service.
  • Processed checks, debit cards, credit cards, EBT cards, and WIC cards; learned how to do refunds, process product coupons, and gift cards.
  • Managed cash register operations using a POS system, and processed sales and returns.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Prepared daily cash register drawers by carefully counting out correct change levels, and documenting totals.

Education

High School Diploma -

El Paso Academy West
El Paso, TX
04.2017

Skills

  • Verbal and written communication
  • Money management
  • Creative problem solving
  • Customer service
  • Multitasking and prioritization
  • Active listening
  • ID verification
  • Cash handling
  • Cleaning experience
  • Basic cooking skills
  • Time management

References

upon request.

Timeline

Ross Associate

Ross Dress for Less
09.2021 - 04.2022

Service Associate

Del Sol marketplace
09.2019 - 02.2021

Team Member

Krispy Kreme
02.2018 - 09.2018

Cashier

Walmart
11.2017 - 01.2018

High School Diploma -

El Paso Academy West