Ruben S Washington
Dallas
Summary
Dedicated candidate pursuing challenging opportunity in medical corporation committed to excellence in patient care and customer service, intent on applying clinical, patient care, and medical administrative office proficiencies.
Overview
24
24
years of professional experience
Work History
Patient Coordinator
Urology Partners of Texas
05.2022 - 2022
- Support patients in registration, insurance verification, collection, and reconciliation of copayments, and scheduling of follow-up appointments.
- Confirm insurance eligibility and referral requirements; secure signatures on required forms, including Financial Policy, Consent for Treatment, and HIPAA documentation.
- Maintain patient records in compliance with regulatory guidelines.
- Prepare reports, maintain documentation, and manage correspondence as required by the medical office.
- Address and resolve patient complaints, appointment issues, and other front office concerns efficiently.
Medical Office Specialist
Corus Christi Gastroenterology, PLLC
04.2011 - Current
- Extensive front office responsibilities and patient contact.
- Collecting paperwork from established patients for completion to initiate charts and medical histories.
- Collecting patients co-payments and account balances due and issuing receipts of payment; answering multiple phone calls, routing calls to proper departments, calling patients to confirm appointments.
- Ensures any patient complaints are handled appropriately.
- Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
Patient Coordinator
Ear, Nose & Throat Associates
10.2004 - 09.2010
- Registering new patients, coding or obtaining office visit pre-certifications and authorizations.
- Verifying health insurance coverage; collecting co-payments and balances due and issuing receipts, reviewing health insurance coverage.
- Scheduling and rescheduling appointments; preparing patient charts for the next business day; answering multiple phone calls.
- Directs patients to appropriate waiting areas.
- Posts payments and enters charges into computer utilizing appropriate codes.
Patient Access Representative
Christus Spohn Shoreline
12.2001 - 10.2004
- Surgical pre-registrations by phone or by one-on-one patient interviews.
- ICD and Current Procedure Terminology (CPT) coding for obtaining surgical pre-certifications; verifying health insurance; verifying workers compensation claims.
- Posting payments to patient accounts; coordinating bed control; operating multiple phone line system.
- Completing other tasks as needed or assigned.
Education
Medical Assistant Program - undefined
Del Mar College
Corpus Christi, TX12.1999
Diploma - undefined
Roy Miller High School
Corpus Christi, TX05.1987
Skills
- E-Clinical Works and Meditech
- Medical office management systems
- Healthcare software proficiency
- Patient management systems
Strengths Summary
- Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette.
- Excellent follow through habits leading to strong accomplishments.
- Demonstrates a strong work ethic, shows understanding, empathy, concern and possession of a strong desire to help people.
- Knowledge of patient registration procedures and documentation; knowledgeable of medical insurance claims procedures and documentation.
- Skilled in preparing and maintaining patient records.
Timeline
Patient Coordinator
Urology Partners of Texas
05.2022 - 2022
Medical Office Specialist
Corus Christi Gastroenterology, PLLC
04.2011 - Current
Patient Coordinator
Ear, Nose & Throat Associates
10.2004 - 09.2010
Patient Access Representative
Christus Spohn Shoreline
12.2001 - 10.2004
Medical Assistant Program - undefined
Del Mar College
Diploma - undefined
Roy Miller High School
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