Ruben T. Ruiz
Logan,Utah
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Associate
In-N-Out Burger
07.2022 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Packaging Specialist
Cytiva
04.2002 - 01.2024
- Improved packaging efficiency by implementing innovative techniques and materials.
- Reduced waste by optimizing packaging design and utilizing sustainable materials.
- Enhanced product protection with thorough testing and analysis of packaging solutions.
- Streamlined production processes, resulting in increased output and reduced labor costs.
- Developed comprehensive packaging guidelines for internal teams, promoting consistency across product lines.
- Trained new team members on packaging processes, ensuring adherence to company standards and best practices.
- Conducted regular audits of packaging operations, identifying areas for improvement and implementing corrective actions.
- Maintained accurate inventory records, ensuring timely replenishment of supplies as needed.
- Participated in continuous improvement efforts focused on reducing costs while maintaining high-quality standards for all packages produced at the facility.
- Contributed to long-term growth plans through research into potential opportunities within the market.
- Monitored team work performance and elevated production or personnel issues to management.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Operated manual pallet jacks and forklifts to move and store materials.
- Cleaned and maintained production area and equipment.
Driver Sales Representative
Fed Ex Ground
06.2002 - 08.2019
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Enhanced product knowledge through continuous training, resulting in increased confidence when presenting products to customers.
- Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
- Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Utilized persuasive selling techniques to upsell products during deliveries, leading to increased revenue for the company.
- Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
Education
Certificate - Real Estate Appraising
Pierce Community College
Woodland Hills, CAHigh School Diploma -
John F. Kennedy High School
Granada Hills, CA06.1982
Skills
- Preparing Reports
- Management Support
- Workplace Safety
- Decision-Making
- New Hire Training
- Time Management
- Shipment Processing
- Forklift Operation
- Customer Interaction
- Process Improvement
- Attention to Detail
- Leadership qualities
- Inventory Management
- Decision making
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 2-12 staff members.
- Collaborated with team of [Number] in the development of 12 associates in the development of Kaisan events.
- Achieved safety issues through effectively helping with ergonomics.
Timeline
Associate
In-N-Out Burger
07.2022 - Current
Driver Sales Representative
Fed Ex Ground
06.2002 - 08.2019
Packaging Specialist
Cytiva
04.2002 - 01.2024
Certificate - Real Estate Appraising
Pierce Community College
High School Diploma -
John F. Kennedy High School
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