Ruben Torres
Tucson,AZ
Summary
Authorized to work in the US for any employer Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Dedicated field trainer enthusiastic about assisting Leak survey and Meter services students to develop top-notch knowledge and skills for their specific job positions. Motivational and engaging leader with over two years of Natural Gas industry experience. Advanced skills in planning, organizing and prioritizing work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable Red Carpet experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable, with strong ability in training. Offering Plumbing and Leak Survey knowledge. Highly organized, proactive and punctual with team-oriented mentality.
Overview
24
24
years of professional experience
Work History
Field Trainer & Safety Steward
Heath Consultants Incorporated
Tucson, AZ
07.2021 - Current
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Held, Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Created and offered additional materials to enhance training.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained strong knowledge of Natural Gas Leak Survey & Meter Services by participating in Training, conferences, Hands on in field and online education classes.
- Assessed training needs through surveys, interviews with employees and weekly focus groups.
- Evaluated modes of training delivery to optimize training effectiveness, training costs and employee retention.
- Evaluated outlines, texts and handouts prepared by other instructors.
- Devised programs to develop executive potential among employees in lower-level positions.
- Developed and implemented training programs for new field employees.
- Conducted on-site training sessions to ensure proper implementation of company policies and procedures.
- Monitored employee performance in the field to ensure compliance with standards and best practices.
- Coached individual employees on how best to perform their duties while out in the field.
Plumber II
02.2022 - 06.2022
- Built new meter set assemblies.
- Utilized Hot change kit in order to make repairs on company facilities.
- Provided Red Carpet treatment in order to insure an outstanding customer experience.
- Inspected customer homes and appliances for Installation requirements and hazards (106 issues).
- Responded to line breaks for emergency relights and customer service purging.
- Tested plumbing systems for possible leaks, malfunctions and repair needs.
- Made minor repairs in a timely manor in order to avoid disruption of service to Southwest Gas customers.
- Followed relevant codes, regulations and safety techniques.
- Assembled and installed MSA's, metal valves, pipe fittings and pipes.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Identified and located required tools prior to starting each project.
- Recommended measures to improve maintenance methods and equipment performance.
Leak Survey Technician
07.2021 - 02.2022
- Completed and finalized diverse commercial and residential leak surveys and safety inspections.
- Responded to Natural Gas odor complaints.
- Checked mapping layers to assess accuracy and identify, mark and correct errors.
- Used manual and computer programs for field surveying techniques to complete accurate surveys.
- Surveyed above and below ground Natural Gas piping using electronic Methane detection equipment.
- Worked with engineering staff to identify errors or issues in LSA. Trained entry-level departmental employees on different LSA and paper atlas to enhance team performance.
- Uploaded collected data to internal database for review.
- Updated maps with new details on natural gas lines that have been recently installed, abandoned or relocated.
- Helped investigate and resolve database errors to bring information to the software engineers.
General Manager
ARTO
Tucson, AZ
10.2019 - 05.2020
- Manage the store to achieve planned growth and profit goals.
- Accurately report financial measures and transactions.
- Manage inventory supply to ensure adequate availability of merchandise at all times.
- Ensure that Quality Control by calling every new customer on all new lease agreements within 1 business day of delivery.
- Ensure the protection of store assets and reconcile inventories on a weekly basis.
- Ensure that all company vehicles are maintained within safe operating standards.
- Ensure accurate and timely bank deposits.
- Recruited new talent, hiring manager for location, trained and developed the best team of associates for my and other locations in the Tucson area to ensure efficient and successful operations.
- Scheduled proper associate coverage to ensure published hours of store operations are met Customer Care and Service.
- Closed out all lease agreements with a mind towards customer service, establishing a long-term relationship, and safeguarding company assets.
- Personally authorize all returns with a focus on customer relationship and ownership.
- Ensure execution of all customer service programs, company guidelines and policies Job Requirements with outstanding customer experience in mind.
- Maintain professional appearance at all times.
- Effective organizational skills.
- Safe driving Skills and the ability to legally operate Company vehicles.
General Manager
Aaron's
Tucson, AZ
07.2008 - 10.2019
- Manage the store to achieve planned growth and profit goals.
- Accurately report financial measures and transactions.
- Manage inventory supply to ensure adequate availability of merchandise at all times.
- Ensure that Quality Control by calling every new customer on all new lease agreements within 1 business day of delivery.
- Ensure the protection of store assets and reconcile inventories on a weekly basis.
- Ensure that all company vehicles are maintained within safe operating standards.
- Ensure accurate and timely bank deposits.
- Recruited new talent, hiring manager for location, trained and developed the best team of associates for my and other locations in the Tucson area to ensure efficient and successful operations.
- Scheduled proper associate coverage to ensure published hours of store operations are met Customer Care and Service.
- Closed out all lease agreements with a mind towards customer service, establishing a long-term relationship, and safeguarding company assets.
- Personally authorize all returns with a focus on customer relationship and ownership.
- Ensure execution of all customer service programs, company guidelines and policies Job Requirements with outstanding customer experience in mind.
- Maintain professional appearance at all times.
- Effective organizational skills.
- Safe driving Skills and the ability to legally operate Company vehicles.
General Manager
Rent-A-Center
Tucson, AZ
10.1999 - 05.2008
- Manage the store to achieve planned growth and profit goals.
- Accurately report financial measures and transactions.
- Manage inventory supply to ensure adequate availability of merchandise at all times.
- Ensure that Quality Control by calling every new customer on all new lease agreements within 1 business day of delivery.
- Ensure the protection of store assets and reconcile inventories on a weekly basis.
- Ensure that all company vehicles are maintained within safe operating standards.
- Ensure accurate and timely bank deposits.
- Recruited new talent, hiring manager for location, trained and developed the best team of associates for my and other locations in the Tucson area to ensure efficient and successful operations.
- Scheduled proper associate coverage to ensure published hours of store operations are met Customer Care and Service.
- Closed out all lease agreements with a mind towards customer service, establishing a long-term relationship, and safeguarding company assets.
- Personally authorize all returns with a focus on customer relationship and ownership.
- Ensure execution of all customer service programs, company guidelines and policies Job Requirements with outstanding customer experience in mind.
- Maintain professional appearance at all times.
- Effective organizational skills.
- Safe driving Skills and the ability to legally operate Company vehicles.
Operator
- Qualifications: CON68123 / Crew ID: RAT5
- Train the Trainer (Administration) 2022
- 6001 Emergency Response and ICS
- Leak Classification and Grading
- Leak Investigation
- Leak Survey
- 7271 DP-IR
- 7261 RMLD
- 7262 RMLD-CS
- 7272 Optical Methane Detector (OMD)
- 6061 Customer Service Purging
- 6151 Operation of MSA Valve
- 0591 Leak Test at Operating Pressure
- 0141 Visual Inspection for Atmospheric Corrosion
- 1301 Install and Maintain Pipeline Markers
- Above Ground Coatings
- 0721 Joining of Pipe: Threaded Joints.
Education
High School Diploma -
Cholla Magnet High School
Tucson, AZ05.1999
Skills
- Attention to Detail
- Role Playing
- Budget Administration
- Course Materials Development
- Assignment Delegation
- Cost Control and Reduction
- Virtual Learning Management
- Orientation and Onboarding
- Leadership Development
- Procedure Manual Writing
- Team Exercises
- Training Method Development
- Program Monitoring and Tracking
- Class Scheduling
- Course Optimization
- Job Skill Building
- Employee Interviewing
- Corporate Training Programs
- Problem-Solving
- Coaching and Development
- Verbal and Written Communication
- Employee Relations
- Strategic Planning
- Critical Thinking
- Video Conferencing
- Individualized Instruction
- Quality Assurance
- Labor Relations
- Compliance Training
- Documentation and Recordkeeping
- Participant Recruitment and Placement
- Innovative Training Approaches
- Relationship Building
- Work Coordination
- Problem Solving
- Employee Performance Reviews
- Clear Communication
- Decision Making
Hobbies
- Helping others in need.
- Building custom saltwater aquariums.
- Plumbing.
- Custom wrought iron.
- Carpentry.
- Restoring and or repairing old damaged or broken items.
- Camping, Fishing, and Hiking.
Timeline
Plumber II
02.2022 - 06.2022
Field Trainer & Safety Steward
Heath Consultants Incorporated
07.2021 - Current
Leak Survey Technician
07.2021 - 02.2022
General Manager
ARTO
10.2019 - 05.2020
General Manager
Aaron's
07.2008 - 10.2019
General Manager
Rent-A-Center
10.1999 - 05.2008
Operator
High School Diploma -
Cholla Magnet High School
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