Ruben Velazquez
Hobbs,NM
Summary
Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers.
Overview
16
16
years of professional experience
Work History
Parts Specialist
Smith Power Products
01.2024 - Current
- Assisted in processing incoming parts and materials efficiently.
- Supported inventory management by tracking stock levels accurately.
- Learned safety protocols and compliance standards for handling parts.
- Collaborated with team members to fulfill customer orders promptly.
- Maintained organized storage areas to enhance retrieval efficiency.
- Utilized inventory software to update records and monitor supplies.
- Provided product knowledge assistance to customers and staff as needed.
- Issued parts to technicians to complete customers' repairs.
- Adapted quickly to new tools and systems within the workplace environment.
Parts Specialist
Yellow House
01.2023 - 01.2024
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Parts Specialist
Four Rivers Equipment
02.2010 - 12.2022
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Sales support
- Warranty administration
- Stock control
- Parts identification
- Customer service
- Ordering parts
- Invoice processing
- Order fulfillment
Languages
Spanish
Full Professional
Timeline
Parts Specialist
Smith Power Products
01.2024 - Current
Parts Specialist
Yellow House
01.2023 - 01.2024
Parts Specialist
Four Rivers Equipment
02.2010 - 12.2022
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