Ruben Isaac Velazquez
Las Vegas
Summary
Detail-oriented Parts Representative with strong expertise in inventory control and client relations. Proven ability to enhance customer satisfaction through quality assurance and process optimization. Skilled in Microsoft Office Applications, consistently achieving sales targets and ensuring accurate documentation. Collaborative team player with a track record of timely supplier engagement.
Overview
7
7
years of professional experience
Work History
Parts Representative
Alliance North America
04.2024 - Current
- Processed customer orders and inquiries with attention to detail and accuracy. Provided customers with technical advice regarding parts information and availability.
- Processed customer returns in accordance with company policies. Provided replacement parts to customers when necessary. Ensuring accurate documentation and customer satisfaction.
- Collaborated with team members to streamline order fulfillment processes. Organized and labeled parts to ensure easy identification and retrieval.
- Coordinated with suppliers to ensure timely delivery of necessary materials.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in Business Central.
- Monitored stock levels of all products to ensure an adequate supply at all times.
Lead Sales Associate
FedEx Office
05.2021 - 03.2024
- Assembled packages and prepared items for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to packages.
- Provided efficient customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
- Collaborated with clients to align print orders with budget constraints and deadlines.
- Arranged, produced, and quality-checked orders, such as business cards, flyers, posters, and postcards.
- Updated inventory count, maintained inventory records to share with management, and ordered inventory from vendors and suppliers.
- Verified supplies received were accurate and in good condition upon arrival.
- Managed monthly retail turnover, such as updating price tags, adding new items to shelves, and displaying promotional signage.
- Assisted with supervising staff and managing business operations, including production workflow, retail operations, logistics (pickup, delivery, and shipping), and quality assurance.
Shift Leader
Jack in the Box
04.2019 - 05.2021
- Responsible for running shifts, ensuring quality products, and delivering outstanding customer service.
- Followed procedures for safe food preparation, assembly, and presentation.
- Trained and monitored team members on all aspects of job duties, including safety protocols.
- Maintained a clean and organized workspace to ensure customer satisfaction and convenience.
- Resolved problems between customers and team members promptly and professionally.
Education
High School Diploma -
Harbor Teacher Preparation Academy
Wilmington, CA06-2019
Skills
- Quality Assurance
- Project Management
- Attention to Detail
- Client Relationships
- Inventory Control and Stocking
- Assignment Delegation
- Meeting Sales Goals
- Microsoft Office Applications
Languages
Spanish
Native or Bilingual
Timeline
Parts Representative
Alliance North America
04.2024 - Current
Lead Sales Associate
FedEx Office
05.2021 - 03.2024
Shift Leader
Jack in the Box
04.2019 - 05.2021
High School Diploma -
Harbor Teacher Preparation Academy