Ruben Zamora
Gonzales,CA
Summary
Proven Maintenance Technician with a track record of enhancing building efficiency and resolving complex issues through problem-solving and mechanical troubleshooting skills. At Housing Authority of Monterey County, significantly improved operational workflows and maintained high safety standards. Demonstrates critical thinking and clear communication, ensuring projects exceed expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Level-headed Medical Assistant Extern committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.
Overview
10
10
years of professional experience
Work History
Maintenance Technician
Housing Authority Of Monterey County
11.2017 - 03.2021
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals.
- Assisted with renovation projects, providing hands-on support and technical expertise as needed.
- Managed inventory of maintenance supplies, ensuring timely ordering and cost control measures were in place.
- Installed new locks, door handles, and door closers.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
Office Manager
Frankies Appliance Repair
01.2014 - 08.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Ordered parts and maintained adequate inventory.
- Diagnosed issues with appliances and made repairs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Customer Service Representative
Blockbuster LLC
10.2010 - 07.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Medical Assistant
Monterey County Department Of Health
10.2011 - 02.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
High School Diploma -
06.2004
Medical Assistant - Medical Assisting
06.2014
Skills
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Electrical Troubleshooting
- Parts Replacement
- Equipment Installation
- Equipment Repair
- Tool management
- Plumbing
- Drywall Repair
- Painting
- Plumbing Repairs
- Customer Service
- Critical Thinking
- Data Entry
- Computer Proficiency
- Payment Processing
- Scheduling
- Call Management
- Paperwork Processing
- Recordkeeping strengths
- Medical terminology knowledge
- Warehousing functions
- HIPAA Compliance
- Patient Scheduling
- Vital Sign Monitoring
- EMR / EHR
- Clinical Documentation
- Immunization Administration
- Specimens collection and processing
- Sterilization techniques
- First Aid
- Medical supply inventory
Languages
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maintenance Technician - Housing Authority Of Monterey County
11.2017 - 03.2021
Office Manager - Frankies Appliance Repair
01.2014 - 08.2017
Medical Assistant - Monterey County Department Of Health
10.2011 - 02.2012
Customer Service Representative - Blockbuster LLC
10.2010 - 07.2013
San Andreas High School - High School Diploma,
Center For Employment Training - Medical Assistant, Medical Assisting
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