Rubena Mendez
Austin,TX
Summary
Proven Office Coordinator with a track record of enhancing client retention at Resource Care Corporation through exceptional customer service and office management. Skilled in schedule coordination and adept at maintaining confidentiality, I excel in high-stress situations, demonstrating strong multi-tasking abilities and a commitment to professionalism.
Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Resource Care Corporation
10.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Call Center Operator
St. David's Medical Center
02.2023 - 04.2024
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
- Navigated complex computer systems to access vital information needed for successfully assisting customers with their needs.
- Delivered prompt service to prioritize customer needs.
Dispatcher
Austin Cab Company
08.2016 - 03.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Education
GED -
LBJ High School
Austin, TX05-1986
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Cooking
- Baking
- Dancing
- Music
- Watching Movies and TV Shows
- I enjoy cooking for friends and family gatherings
- Fundraising Events
- Reading
- Wine Tasting
Timeline
Office Coordinator
Resource Care Corporation
10.2023 - Current
Call Center Operator
St. David's Medical Center
02.2023 - 04.2024
Dispatcher
Austin Cab Company
08.2016 - 03.2019
GED -
LBJ High School
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