Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
22
22
years of professional experience
Work History
Payment Services Analyst
El Paso Independent School District
03.2023 - 10.2023
Oversaw and served as the liaison for handling concerns and requests related to the district’s Credit Card Program approving, or denying credit card requests based on employee's job requirements.
Developed and provided ongoing training to cardholders and their respective campus and/or department liaisons on using the credit card program.
Reviewed credit card activity for accuracy on account numbers, supporting documentation, requisite descriptions, payment receipts, and approval of executed transactions.
Interpreted accounting policies and procedures to ensure compliance with State, Local, and Federal regulations.
Provided customer support to cardholders campus and district staff and assist with resolving credit card issues.
Review credit card statements to ensure all charges are accurate and appropriate, record credit card transactions in the district’s general ledger, and coordinate payment to financial institutions
Developed and implemented action plans for employees who do not comply with policies and procedures.
Assisted the Accounting department with proper reporting of district credit card information.
Performed monthly reconciliations and created journal entries of travel, in-city mileage, and credit card transactions.
Buyer/Marketing Specialist
ALHU International, Inc./Intelligent Office
05.2001 - 03.2023
Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
Maintained complete documentation and records of all purchasing activities.
Built long-term supplier relationships with vendors to establish quality and competitive pricing.
Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
Established relationships with vendors to secure competitive pricing and discounts.
Designed and implemented advertising and public relations activities.
Created customized marketing materials to increase product awareness.
Wrote engaging and successful marketing, advertising, and website copy.
Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
Regional Manager
Liberty Tax Service
01.2010 - 12.2022
Established and maintained operational standards for six locations.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Reinforced rules, discipline,promoted or terminated employees.
Analyzed compensation for employees based on experience.
Managed biweekly payroll and end of the season bonus.
Managed inventory on each location
Managed senior-level personnel working in marketing and sales capacities.
College Prep Tutor at El Paso Independent School District - Austin High SchoolCollege Prep Tutor at El Paso Independent School District - Austin High School