Ruben Corrales
Operations Manager
Las Vegas
Summary
Accomplished professional with a strong background in retail leadership and transportation management. Experienced in driving business growth, expanding service offerings, managing payroll and financial operations, and delivering exceptional customer experiences. Known for building efficient teams, implementing effective policies, and ensuring operational compliance.
Overview
9
9
years of professional experience
2
2
Languages
Work History
General Manager
Las Vegas Tours LLC (702 Shuttles)
08.2022 - Current
- Led daily operations for a transportation company with 30+ employees, ensuring high-quality customer service and regulatory compliance
- Oversaw full financial operations, including accounts payable, vendor payments, bi-weekly payroll for 30+ employees, budgeting, and bank account management
- Directed project management initiatives to expand sales channels, launching the company’s first online sales presence across multiple platforms
- Established strategic partnerships with transportation providers, expanding the destination portfolio by 35+ new locations
- Designed and implemented virtual reporting systems for sales, expenses, and performance indicators, eliminating the need for in-person operational meetings
- Developed financial tracking tools to monitor revenue and costs
- Created and enforced corporate policies to protect employees and customers
- Monitored financial performance, set budgets, and controlled expenses to support long-term organizational stability and growth
- Ensured compliance with regulatory, legal, state, and federal requirements
- Managed employee schedules, performance evaluations, training programs, and contract negotiations
- Resolved customer complaints promptly and effectively, converting negative experiences into repeat business
- Managed end-to-end coordination of private trips, ensuring accurate pricing, scheduling, and service execution
DOT Compliance Specialist / Transportation Supervisor
Las Vegas Tours LLC (702 Shuttles)
06.2018 - 08.2022
- Fleet coordination, route planning, and dispatch oversight
- Driver Qualification File Management and DOT recordkeeping
- DOT audit preparation and compliance documentation
- Incident and accident reporting, investigation, and documentation
- Drug & alcohol compliance program coordination
- Monitoring and enforcing FMCSA hours-of-service compliance
- Safety training and onboarding for drivers
- Driver communication regarding violations, corrective actions, and policy adherence
- Scheduling and oversight of preventative and corrective fleet maintenance
- Payroll Specialist
- Policies and Procedures Development
Sales Lead Keyholder
ALDO
11.2016 - 05.2018
- Provided leadership and direction to sales associates during shifts
- Supported and drove daily and monthly sales goals
- Opened and closed the store, including cash handling and deposits
- Maintained visual merchandising standards and store organization
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Delivered high-quality customer service while resolving issues efficiently
- Trained and supported new team members
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NV01-2017
Skills
Operations Management
Accounts Payable & Vendor Management
Budgeting & Financial Operations
Sales & E-Commerce Operations
Customer Service
Training & Onboarding
Policies & Procedures
Scheduling & Staff Supervision
Performance Improvement
Client relations
Team leadership
Timeline
General Manager
Las Vegas Tours LLC (702 Shuttles)
08.2022 - Current
DOT Compliance Specialist / Transportation Supervisor
Las Vegas Tours LLC (702 Shuttles)
06.2018 - 08.2022
Sales Lead Keyholder
ALDO
11.2016 - 05.2018
High School Diploma -
Shadow Ridge High School